Will Call/ Counter Flex

Johnstone Supply, North America's leading wholesale distributor of HVACR equipment, parts, and supplies, has a great opportunity to join our team. Over the last seven decades, Johnstone has grown into a multi-billion-dollar industry leader with over 470 distributor branches and 6 distribution centers throughout North America. We work with some of the largest companies in the world, including Daikin/Goodman, Bosch, Copeland, Honeywell, Johnson Controls, and Fujitsu, to provide contractors with world-class products, technical expertise, and quality service. Now is the best time to join Johnstone Supply . Relationship-building is the key to our success, and it shows in everything we do. The Power of Johnstone is everyone who works with us. Our customers, our partners, and our people. Johnstone is growing, and so can you. Responsibilities The Will Call/Counter Flex position “flexes” between material handler and counter sales responsibilities. Warehouse material handling functions may include (but are not limited to) receiving, order filling, stock replenishment, will call, and cycle counts. On the counter, this position provides prompt and courteous service to customers that includes sales, merchandising, order processing, pricing, product research, and promotional activities. Showroom stocking, organization, and cleaning are required on an as-needed basis. ***Position will be housed at Concord, NC branch*** • Services customers’ needs at Will Call counter and front sales counter by providing friendly, accurate, and prompt fulfillment of orders. • Receives product into the warehouse; inspects freight for damage, verifies quantity ordered, checks shipments against packing lists. Uses RF scanner to receive product. • Replenishes stock, including re-stocking of picking stock, filling bin boxes, facing cartons, storing pallets, and rotating product as needed. • Fills customer orders by picking products using RF scanner, ensuring accuracy by scanning barcodes, and packing products into cartons or pallets. • Handles customer warranty claims and credit returns in a timely fashion by completing all appropriate documentation and receiving product items back prior to processing of any claims or credits in accordance with standard operating procedures (SOP’s). • Enters sales orders into Sales Order Entry System and processes credit card payments or receives cash payments all in accordance with SOP’s. • Answers incoming customer telephone calls and provides all aspects of customer service such as providing quotes, taking sales orders, researching products/services, and answering general information questions. • Maintains min/max flow of product in showroom and displays by stocking merchandise, facing shelves, organizing product, removing litter, dusting, and cleaning shelves. • Balances individual daily sales transactions to payments received according to company’s cash handling policy. • Identifies damaged inventory and bring this to the attention of store leadership for mark-down and quick sale. • Maintains a neat, clean, and professional personal appearance. • Attends training seminars on products and services in order to acquire more product knowledge. • Performs all other duties as assigned. Johnstone Supply believes that each employee’s contribution should not be limited by the assigned responsibilities. Therefore, it is our expectation that each employee will adhere to our company values and offer his/her services wherever and whenever necessary to ensure the success of our endeavors. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education And/or Experience • Required : • High school diploma or general education degree (GED); 1+ years of related experience and/or training in a wholesale/retail environment; or equivalent combination of education and experience. • Experience operating forklift and other warehouse equipment safely and competently. • Preferred : • Experience with a picker, RF scanner, and inventory management systems. • Knowledge of HVAC wholesale industry, principles, and practices. • Previous experience with OSHA and safety regulations and procedures. Certificates, Licenses, And Registrations • Forklift certification required, or willingness to obtain on the job. Job Knowledge, Skills, And Abilities • Basic computer skills, including knowledge and skill in the use of inventory management systems and office software (e.g., email programs, Internet browsers). • Ability to read, add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. • Ability to work safely in all job tasks. • Skill in operation of power equipment, including forklift, pallet jack, and cherry picker. • Must be able to lift, push, pull, and maneuver large/heavy products or pieces of equipment while working within established safety guidelines. • Familiarity with warehouse or distribution center management systems and order picking processes. • Ability to follow instructions and procedures. • Ability to organize and prioritize work. • Ability to attend to details. • Ability to complete routine paperwork. • Ability to utilize necessary technology to complete tasks, such as RF equipment and ERP software. • Ability to work with others in a team-based environment . • Strong customer service skills; ability to demonstrate considerable tact and diplomacy in dealing with others and to maintain relationships. • Polished and professional demeanor in person, online, and via phone • Problem-solving skills: listening to, interpreting, and meeting needs of others; diagnosing and rectifying problems. • Excellent verbal and written communication skills. • While multilingual skills are valued, English proficiency (written and spoken) is a core requirement for this position due to the nature of the work, safety regulations, and to ensure accurate communication and comprehension. Physical Demand While performing the duties of this job, the employee is required to sit, stand, and walk on a concrete floor for much of the workday. The employee is regularly required to reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl. The employee is frequently required to lift and carry and/or move up to 50 pounds and required to lift more weight with mechanical assistance or the assistance of team members. For driving duties (if applicable), employee is required to sit for long periods of time and can experience bouncing and vibration. The individual is frequently required to talk or hear. Special vision requirements are near vision, distance vision, peripheral vision, and color vision. Company Values We’re also interested in hiring a great candidate that holds these values so we can further build a strong company culture: • Safety: Always prioritizes safety, both at work and at home, while ensuring those who work for you work safely. • Customer Focused: Take the perspective of those we serve, anticipate their needs, and responding quickly. • One Team: We win together by collaborating with each other, focusing on the common goal, and leveraging the strengths of the team. • Own It: Take the initiative, act with a sense of urgency and pride, do things right the first time, and always act with integrity. • Innovate: Embrace and create change that drives continuous improvement and customer-valued solutions. Benefit Overview At Johnstone Supply, we recognize that our employees’ growth, well-being, and success drives the company’s success. We offer a competitive wage, in addition to health and wellness benefits including medical, dental, vision coverage, and options for supplemental care. We provide the resources you need to take charge of your well-being, including: • Competitive Paid Time Off (PTO) • Safe Harbor 401(k) – 100% employer match up to 5% of base pay and immediate vesting • Holiday pay – we recognize and pay our employees for 7.5 holidays per year • Paid Parental Bonding Time • Employer subsidized medical, dental, and vision plans • Employer paid life insurance and short-term disability • Voluntary long-term disability, accident, critical illness, and hospital indemnity insurance • 24/7 Access to virtual care/telehealth options • Health Savings Account (HSA) with employer contribution; Flexible spending accounts (FSA) • Wellbeing program with opportunity to earn reduced medical costs • Employee Assistance Program (EAP) for you, and your family • Tuition reimbursement • Employee referral bonus program • Employee service milestone recognition program We understand that our employees are the cornerstone of our success. Our commitment to continuous improvement & investment in our people is only matched by our commitment to superior customer experience. EOE & E-Verify Participating Employer.