Warranty Manager

Job Purpose To research and respond (via phone and in person) to all customer service inquiries received from DRB Homes new home customers. Duties and Responsibilities • Respond to homeowner warranty work orders • Investigate and determine need for service; act as liaison between homeowners and subcontractors to schedule service and follow-up • Determine if the company compensates service requests based on established company policies and procedures • Identify and report to the Director of Production any potential home construction defects • Approve service invoices and monitor service repair budgets • Other duties as assigned