Travel Team MSS/MSR (Southside Region)

TowneBank Has a Culture That: • Has a commitment to exquisite service for our members that will lead to our ability to create a reasonable rate of return for our shareholders, a bright future for our dedicated bankers, and a leadership role for our bank in promoting the social, cultural, and economic well-being of our community. • Embraces our hometown banking philosophy, where our family members, directors and employees are active volunteers, serving on numerous boards and donating their time and talents to local organizations. Essential Responsibilities: Travel Team Member Service Specialist: • Opens new accounts and performs maintenance on existing accounts • Interviews members to obtain information and matches members’ needs to bank products • Gathers data, accurately completes written documentation and inputs information into the bank’s computer system • Completes appropriate transaction tickets and takes them to the teller line for processing • Promotes TowneBank as well as all related bank products • Provides assistance to members in person and on the phone • Follows the bank’s security guidelines on a daily basis • Assist on teller line as MSR/Teller as needed (See duties below) • May perform other duties such as ordering supplies, reconciling accounts and assisting with audits • Other duties as assigned • Obeys all applicable federal laws, rules, and regulations relating to Anti-Money Laundering (AML) including the Bank Secrecy Act (BSA) Essential Responsibilities: Travel Team Member Service Representative (Teller): • Handles monetary transactions for members and enters them in the Bank’s software programs and provides receipts • Follows the Bank’s security guidelines on a daily basis • Stays abreast of the Bank’s check cashing policies and procedures and Federal Laws to verify checks and cash and examine documents for essential elements • Reviews member accounts in order to make appropriate decisions regarding the requested transaction • Accurately keeps cash drawer in balance on a daily basis • Promotes TowneBank and its products and services • Provides exquisite service to members in person, on the phone or by email • Displays a professional appearance and behavior • Handles other branch duties as assigned • Obeys all applicable federal laws, rules, and regulations relating to Anti-Money Laundering (AML) including the Bank Secrecy Act (BSA) Minimum Required Skills And Competencies: • Two years bank teller experience is highly desired • Excellent customer service skills • Strong telephone skills • Ability to learn new processes effectively • Ability to listen well and resolve member issues in a positive manner • Able to multi-task on a daily basis • Able to learn new product information and promote benefits to members • Prior cash handling experience and/or six months bank teller experience is highly desired • Basic computer skills including Outlook, Excel, Word and Bank software programs • Flexibility to learn and grow as new systems or processes emerge • Ability to keep cash drawer in balance on a daily basis • Ability to accurately process monetary transactions in a timely fashion • Proven ability to give our members excellent service in person, on the phone, and by email • Ability to work as an integral team player • Punctuality is a must Physically You Can Anticipate To: • Sedentary physical activity performing non-strenuous daily activities of an administrative nature. • Vision, hearing, speech, and manual dexterity sufficient to reach/handle items and work with fingers is required. • Involves sitting, standing, stooping, bending, walking, lifting up 25 pounds occasionally, exerting up to 50 pounds of force, and eyestrain for extended periods of time. • Not be substantially exposed to adverse environmental conditions. The expected compensation range for this position is $43,000 to $53,500. The good faith compensation ranges are based on the role, market, budget, internal equity, and candidate qualifications.