Transportation Invoicing & Support Specialist

Location: Fort Wayne, IN Level: Hourly Division: Supply Chain Reports to: Vendor Compliance & Freight Payment Supervisor About the Role: Transportation Invoicing & Support Specialist plays a critical role in ensuring accurate, timely, and compliant processing of transportation invoices. This position audits freight bills against contracted rates, shipment documentation, and Transportation Management System (TMS) data; identifies billing discrepancies; resolves exceptions with carriers and internal stakeholders; and supports accurate carrier payment. The role also contributes to cost control by identifying duplicate charges, incorrect rates, accessorial discrepancies, and other opportunities to prevent transportation overpayments. Key Responsibilities: Freight Audit & Payment: • Audit freight invoices for accuracy against contracted rates, shipment records, purchase orders, bills of lading, and TMS data. • Validate linehaul, fuel surcharge, accessorial, detention, and other transportation charges prior to payment. • Identify duplicate invoices, incorrect rates, unsupported charges, and other billing discrepancies. • Process approved freight invoices accurately and within established payment timelines. • Ensure freight payment activities comply with company policies, carrier agreements, and established approval requirements. Invoice Exception & Dispute Management: • Research invoice exceptions and determine the appropriate resolution based on supporting documentation and contracted terms. • Communicate with carriers, vendors, and internal teams to obtain missing documentation and resolve billing discrepancies. • Dispute invalid or unsupported charges and track open disputes through final resolution. • Maintain accurate records of invoice adjustments, credits, disputes, and payment status. TMS, Data & Reporting: • Maintain accurate freight payment and audit information within the TMS and other applicable systems. • Monitor invoice aging, payment status, exceptions, and unresolved discrepancies. • Assist with freight spend reporting, accrual reconciliation, and transportation cost analysis. • Identify recurring billing trends and provide data-driven recommendations to improve freight payment accuracy and reduce costs. Continuous Improvement & Compliance: • Support development and maintenance of freight audit and payment procedures, work instructions, and controls. • Identify opportunities to automate manual processes, improve invoice matching, and reduce processing time. • Partner with Transportation, Supply Chain, Finance, Accounts Payable, carriers, and other stakeholders to improve freight payment processes. • Support internal and external audits by providing accurate freight payment documentation and transaction history. Education and Experience: Preferred: • Associate or Bachelor's degree in Business, Accounting, Finance, Supply Chain Management, Logistics, or a related field. • 2+ years of experience in freight audit and payment, transportation, logistics, accounts payable, or a related field is preferred. • Experience working with a Transportation Management System (TMS), ERP, or freight payment platform is a plus. Skills and Abilities: Technical Skills: • Knowledge of freight billing, transportation rates, fuel surcharges, accessorial charges, and carrier invoicing practices. • Strong analytical and mathematical skills with the ability to identify discrepancies and validate transportation charges. • Proficiency in Excel and Microsoft Office, including the ability to organize and analyze large data sets. • Ability to work within TMS, ERP, Accounts Payable, and freight payment applications. • Strong attention to detail and ability to maintain a high level of accuracy when processing financial transactions. • Ability to interpret carrier contracts, rate agreements, tariffs, and supporting shipment documentation. Soft Skills & Abilities: • Excellent written and verbal communication skills to work effectively with carriers and internal stakeholders. • Strong problem-solving and investigative skills with the ability to resolve invoice discrepancies efficiently. • Ability to multi-task, prioritize workload, and meet strict processing and payment deadlines. • Strong organizational skills and attention to detail. • Ability to collaborate cross-functionally with Transportation, Supply Chain, Finance, Accounts Payable, and external partners. • Commitment to identifying cost-saving opportunities and continuously improving freight audit and payment processes. Benefits available to you: • Full insurance benefits package including Medical, Dental, & Vision • Paid time off to foster work/life balance • Profit sharing • Bonus Pay opportunities • Retirement funding opportunities • Education reimbursement • Health club reimbursement • Career advancement opportunities About Do It Best Group Headquartered in Fort Wayne, IN, the Do it Best Group is the world's largest hardware, lumber, and building materials buying cooperative in the home improvement industry. With nearly $6 billion in annual sales, we support thousands of independently-owned locations across the United States and in more than 60 countries worldwide. Partners in the company have the flexibility to operate under the Do it Best, True Value, or their own local store identities, offering a diverse range of branding options to best serve their communities. Culture: Each team member is valued as an individual - with their intrinsic value at the forefront. We prioritize your career growth through one-on-one training, conferences, tuition assistance, mentoring and more. We encourage authentic relationships by hosting social events and fostering a culture where lasting friendships are made. In fact, the three most valued aspects of being a part of the Do it Best team are the culture, the compensation, and the level of fulfillment that each team member experiences from their role. Our Philosophy: Serving others as we would like to be served Our Mission: Making the best even better Our Goal: Helping members grow and achieve their dreams