Team Member - Full-time / Part-time

Team Member The Restaurant Front Team Member is the front line in providing the Exceptional Guest Experience through the delivery of exceptional products and service. Hospitality & Guest Service • Provides important visual cues for guests that make a positive first impression E.g. wearing proper career wear that is clean and neatly pressed, maintaining a clean parking lot/exterior and a clean and inviting dining room • Follows the guaranteed Always Fresh procedure to ensure coffee and products are always fresh and always accurate • Delivers consistent and outstanding guest service through friendly attitude, attentive behavior and strong product knowledge • Enhances the guest experience by following the S.E.T. Principles: Smile, Eye Contact, Thank You • Uses proper procedures to ensure the accuracy of every order for every guest E.g. repeating guest’s order when it is presented to them, using H.O.T.R.O.D.S. at drive-thru and marking hot beverage lids • Ensures every guest receives a prompt and warm greeting within 5 seconds at front counter and drive-thru • Maintains speed of service targets by working efficiently with a sense of urgency to fill orders and meet guests’ needs • Promptly executes service recovery for any guest concerns or complaints by making it right with the guest, regardless of involvement in the issue • Listens carefully to guests and apologizes for the experience in the case of a complaint Restaurant Operations • Follows all Operations standards and guidelines for preparation of products according to training and instructional materials provided • Prepares all products as required, following the order monitor to ensure the accuracy of every order • Communicates showcase and product needs to ensure proper product availability for guests • Regularly takes temperatures of the required products and records in the Time & Temperature Log Policies & Procedures • Follows all restaurant policies, procedures and standards • Maintains the front counter and drive thru area by keeping it clean, organized, stocked and ready for rush periods in the restaurant • Follows proper hand washing techniques and all sanitation guidelines; completes all sanitation tasks as outlined by the Restaurant Manager or Restaurant Owner Health & Safety • Works in compliance with occupational health and safety legislation • Knows, understands and follows safe work practices and procedures • Uses or wears personal protective equipment or clothing as required • Reports all injuries/illnesses, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Restaurant Manager or Restaurant Owner • Does not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyone Postural & Physical Demands Requirements • Frequent reaching above waist, chest, and shoulder level, as well as below waist level • Frequent to continuous need for manual dexterity of both hands (handling, gripping, fine finger control, etc.) • Continuous standing on tiled surfaces for all tasks • Ability to stand for long periods of time without a break • Frequent hip flexion while walking for all tasks • Occasional lifting of boxes of supplies/products weighing from <5 – 50 lbs. vertically from floor to knuckle height • Occasional lifting of milk crates weighing between 5 – 30 lbs. vertically from floor to knuckle height, knuckle to shoulder height, or from fridge to counter height • Frequent exposure to cold/below freezing and high heat temperatures (walk-in refrigerator and freezers, ovens) • Must be 16 years of age or older.