Sleep Therapy- CSR

Essential Duties and Responsibilities: • Ensure that all orders are processed in a timely and accurate manner with the appropriate paperwork completed; all orders must be entered into the system timely with all necessary documentation included and ready for billing upon delivery (or as allowed by authoritative and governing guidelines) • Handle inbound and outbound phone calls in a timely and professional manner; respond to inquiries and calls with proper prioritization and within reasonable timeframe; ensure that interactions are documented in the patient (customer) account within the software. • Monitor and process faxes and other sources of orders/referrals; enter and account for each in the software and ensure response/action is taken accordingly. • Efficiently coordinate branch transactions (deliveries, pick-ups, exchanges, returns, service, repair/maintenance) with appropriate staff (drivers, warehouse, liaisons, therapists, sales) and with patients (customers) • Facilitate collection of patient balances for new and existing accounts; manage payment plans and recurring payments in order to produce desirable collection results for the branch. • Contribute, both individually and as a team, to the achievement of operational, financial, and cultural performance goals for assigned branch location(s); be an advocate of management and a positive presence in the branch. • Maintain current knowledge of and ensure compliance with company policies and procedures; stay current in medical billing practices, eligibility and insurance requirements, documentation requirements, and billing reimbursement. • Develop and maintain working knowledge of products and services offered by the company, relevant governmental or regulatory requirements, and accreditation requirements. • Maintain a high level of service satisfaction with patients and referral sources; maintain strong working relationships with branch staff and other employees. • Ensure physical control and proper care of company assets, account for movement of physical assets within the software in a timely fashion. • Maintain professional, polite, and respectful interactions with employees, patients/customers, referrals sources, vendors; maintain professional appearance with clothing, grooming, and personal hygiene. • Responsible for performing other duties as assigned by management. Qualifications: • High school diploma or equivalent. Preferred Knowledge, Skills and Abilities: • Customer service experience preferred. • Relevant healthcare or medical billing experience preferred. • Knowledge of medical billing practices, eligibility and insurance requirements, and billing reimbursement. • Commitment to service excellence and superior performance. • Solid verbal and written skills. • Proper phone and email etiquette. • Manage time effectively. • Able to multi-task and complete all assigned tasks at quality levels and within deadlines. • Organized and structured in carrying out responsibilities. • Professionally postured in both behavior and physical appearance. • Strong interpersonal and communication skills; respectful and polite in all interactions. • Able to physically lift, carry, and move equipment. • Efficient use of technology and software. You will be expected to work during normal business hours, which are Monday through Friday, 8:00 a.m. – 5:00 p.m. and on-call rotations as assigned. Please note this job description is not designed to cover and/or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties and responsibilities may change at any time with or without notice.