Shipping and Receiving Specialist

Job Title: Shipping and Receiving Specialist Location: New York, NY About Us Effy Jewelry is a renowned, family-owned business with over four decades of excellence in crafting exquisite fine jewelry. Founded by Effy Hematian, our brand has become synonymous with exceptional design, superior craftsmanship, and unparalleled quality. Our innovative collections are available at prestigious retailers worldwide, as well as in over 150 Land and Cruise Line-based boutiques. Job Overview The Shipping and Receiving Specialist owns the fulfillment of Effy Jewelry's direct-to-consumer web orders. The position handles the outbound cycle — packing, labeling, and shipping online orders within daily cutoff times — along with processing customer returns and exchanges and receiving and distributing incoming deliveries. Working alongside the e-commerce and customer service teams, the role keeps order statuses current, resolves carrier issues and maintains accurate shipping and inventory records. This is a hands-on, high-volume position where organization and precision in handling fine jewelry are essential. This role is based at our New York City headquarters and requires being onsite five days a week. Key Responsibilities: • Pack and ship daily web orders within same-day cutoff times. • Verify each order against the order details — style, metal, stone, and size — before packing. • Ensure shipments meet packaging and labeling requirements, including branded presentation and USPS, UPS, and FedEx documentation with insurance and signature requirements for high-value jewelry. • Track and update order statuses to ensure timely deliveries. • Resolve shipping issues, such as lost or delayed packages, with carriers. • Receive and inspect incoming packages and distribute them to the appropriate departments. • Process customer returns and exchanges, including inspecting and restocking merchandise. • Maintain accurate records of shipments, receipts, and inventory levels. • Collaborate with customer service to address order-related inquiries. • Keep the warehouse organized and compliant with safety regulations. • Assist in optimizing shipping processes to improve efficiency and cost-effectiveness. • Assist the Shipping and Receiving team as needed. Qualifications: • 1–2 years of experience in shipping, receiving, or e-commerce order fulfillment preferred. • Strong attention to detail and organizational skills, with the ability to stay accurate under daily order volume. • Ability to lift and move packages and stand for extended periods as needed. • Experience with e-commerce order management platforms and carrier shipping software (UPS WorldShip, FedEx Ship Manager, USPS Click-N-Ship) is a plus. • Strong communication and time management skills, with a track record of meeting daily shipping deadlines. Hourly Range: $20 per hour, depending on experience and qualifications. Candidates must have valid work authorization for the U.S. at the time of application and throughout employment; we are not able to sponsor visas. Effy Jewelry is committed to diversity in its workplace and is proud to offer equal employment opportunities to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, veteran status, or any other legally protected characteristic in the location in which the candidate is applying. Effy Jewelry applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation. Pay: $20.00 per hour Benefits: • 401(k) matching • Dental insurance • Health insurance • Paid time off • Vision insurance Work Location: In person