Service Engineer AMER – Test & Assembly

Who we are: At Caracol, we're not just changing the game: we’re redefining the rules of the manufacturing world and expanding the boundaries of what’s possible. Since our foundation in Milan, Italy, in 2017, we’ve been on a mission to revolutionize Advanced Manufacturing. By pioneering cutting-edge technology, we tackle the most complex challenges across sectors – from aerospace to marine, from energy to design and architecture. Our solutions combine advanced robotics with additive manufacturing, enabling high-performance, large-scale production with unmatched efficiency and sustainability. Central to our innovation are our flagship platforms Heron AM, for 3D printing of large-scale composite parts and Vipra AM, to produce large-scale metal components, and the Eidos Manufacturing Software Suite. With Europe’s largest LFAM production center, a facility in Austin, TX, and an office in Dubai, Caracol operates on a truly global scale where innovation, collaboration, and passion drive everything we do. Join Caracol and be part of a diverse, talented team pushing the boundaries of additive manufacturing and shaping a more sustainable future! JOIN US ON THE JOURNEY TO BUILD BEYOND POSSIBLE Who we are looking for: As a Service Engineer focused on assembly test & AM operations you’ll work on assembling and validating Caracol systems before delivery, ensuring they meet performance and quality standards. You will act both as the factory floor for our systems and the engine behind internal print testing. Few examples of responsibilities: • Support the assembly of Caracol systems and sub-systems, following technical drawings, standard procedures, and instructions. • Assist in testing and pre-acceptance activities, helping verify system functionality, safety, and basic process performance before delivery. • Support daily warehouse and shop floor operations, ensuring tools, materials, and equipment are properly organized and available. • Operate internal AM systems for testing activities and internal projects, following established procedures and process parameters. • Perform routine maintenance and basic troubleshooting on internal and customer systems, escalating more complex issues when needed. • Collaborate with the Service Engineering team to support system readiness, meet project timelines, and ensure alignment with technical requirements. • Assist in preparing and updating technical documentation, including assembly reports, testing records, and maintenance documentation. Ideal Background: • Diploma or Degree in Mechanical/Mechatronic/Robotic field. • 3 years of experience in assembly, testing, troubleshooting with industrial robots, CNC machines or other complex automated electromechanical systems • Experience with 3D printing (FDM/FFF, pellet extrusion, WAAM or other AM technologies) is a plus • Proven ability to work with hand and power tools, assemble mechanical and/or electrical components, and follow technical instructions • Strong attention to detail and quality, with a structured approach to checklists and documentation • Ability to read electrical schematics and mechanical technical drawings • MS Office proficiency (PowerPoint, Excel) • English language proficiency (Level C1/C2) • Excellent interpersonal and communication skills Other requirements: • Occasional availability to travel to support at clients’ site for installations or service calls if needed. • A valid driver's license. What We Offer: • Competitive salary • Health, dental & vision insurance • 401(k) retirement plan • Paid Time Off (PTO) and paid federal holidays • Opportunity for career advancement • Friendly, international, and innovative work environment • Continuous learning and development opportunities Caracol is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Join us in shaping the future of Additive Manufacturing! Apply today and be part of our success story.