Senior Mail Operations Manager

Equal Opportunity Employer The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants. Position Details Job Code #: JC-529252 Position #(s): 402-452-4801-XXX Working Title: Senior Mail Operations Manager Classification: SUPERVISOR II $7,872.00 - $9,781.00 New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable. # of Positions: Multiple Work Location: Fresno County Telework: Hybrid Job Type: Permanent, Full Time Facility: Talent Acquisition/Staffing Department Information State Fund is California’s largest provider of workers’ compensation insurance. Established in 1914 by the state legislature, we offer diverse and comprehensive products and services that provide a strong and stable option for employers and injured employees with fast, reliable claims service and medical and indemnity benefits. Our culture centers on our purpose and values. We exist to provide fairly priced workers' compensation insurance, make workplaces safe, and restore injured workers. To fully represent California, we are committed to our employees by embracing and celebrating our diverse workforce and fostering inclusion to make the workplace a dynamic environment for all. ?We recognize and reward high performance yet value a healthy work/life balance. Department Website: http://www.statefundca.com Job Description And Duties Calling all present and future leaders! Are you ready to take the next step in your leadership journey? Do you thrive in fast-moving operational environments and enjoy developing others to reach their potential? If so, Mail & Print Services has an exciting opportunity for you. This position is a hybrid position and will require in office presence three (3) days a week. State Compensation Insurance Fund’s Mail & Print Services Program is recruiting for a Supervisor II (Sup II) in Fresno — a second-level leadership role responsible for guiding Supervisors and staff across Centralized, Local Print, and Regional Mail Operations, the CARE Print Admin Console, and Electronic Delivery of Mail. This position ensures consistent, high-quality operations aligned with corporate procedures and State Fund’s enterprise goals. About The Role: • Provide second-level leadership for a hybrid workforce across multiple locations, developing frontline leaders (Supervisors), delegating daily and weekly tasks, and setting clear expectations. • Ensure operational continuity and be available after hours and during emergencies to support timely mail processing and critical service delivery. • Coach and develop Supervisors and staff; model State Fund’s Leadership Competencies and foster a positive, safety-focused culture. • Support leaders as they participate in high-priority operational projects; ensure alignment with governance standards and statewide operational goals (leaders participate — they do not lead). • Recruit, hire, train, develop, appraise, and discipline your direct reports; provide second-level leadership to ensure Supervisors effectively perform these responsibilities for their teams. • Ensure safety, quality, compliance, and service standards are met across Centralized, Local Print, and Regional Mail operations, including the CARE Print Admin Console and Electronic Delivery of Mail. Required Skills And Leadership Capabilities: • Model State Fund’s Leadership Competencies. • Work onsite as needed (hybrid). • Establish and maintain effective working relationships and uphold principles of integrity in the workplace. • Provide excellent customer service, including in high-pressure situations. • Follow State Fund’s Equal Employment Opportunity guidelines. • Maintain a safe working environment. • Defend State Fund against fraudulent activities. • Maintain regular and predictable attendance and/or communication availability during working hours. • Take ownership of each customer contact to address needs and support State Fund objectives. • Communicate professionally and effectively, verbally and in writing. • Review, analyze, and prioritize incoming work. • Work both independently and as part of a team. • Demonstrate excellent organizational and time management skills to meet strict deadlines. You will find additional information about the job in the Duty Statement . Application Instructions Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application. Final Filing Date: 9/3/2026 Who May Apply Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s). How To Apply Complete Application Packages (including Your Examination/Employment Application (STD 678) And Applicable Or Required Documents) Must Be Submitted To Apply For This Job Posting. Application Packages May Be Submitted Electronically Through Your CalCareer Account At Www.CalCareers.ca.gov. When Submitting Your Application In Hard Copy, a Completed Copy Of The Application Package Listing Must Be Included. If You Choose To Not Apply Electronically, a Hard Copy Application Package May Be Submitted Through An Alternative Method Listed Below: Address for Mailing Application Packages You may submit your application and any applicable or required documents to: State Compensation Insurance Fund Mailing Address Attn: JC-529252 MAW PO BOX 659015 Sacramento , CA 95865 Address for Drop-Off Application Packages You may drop off your application and any applicable or required documents at: State Compensation Insurance Fund Talent Acquisition/Staffing JC-529252 MAW 2275 Gateway Oaks Drive Sacramento , CA 95833 08:00 AM - 05:00 PM Required Application Package Documents The Following Items Are Required To Be Submitted With Your Application. Applicants Who Do Not Submit The Required Items Timely May Not Be Considered For This Job: • Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position. • Resume is required and must be included. • Statement of Qualifications - In 12 pt font (Calibri, Arial, or Times New Roman), 1" margins, single spacing, answer the following questions using first person narrative and provide specific examlpes that describe your role, actions, collaborators, metrics, and results. Each question should be no more than 1 page and clearly labeled with each question number. • Describe your approach to leadership. In your response, reflect on how you motivate and inspire others, how you support the development of leaders or staff, and how you build trust and accountability across teams. (You may include examples, but the focus should be on your overall philosophy and approach.) • Share an experience that demonstrates your ability to guide teams through a complex or high-pressure operational challenge. Explain how you assessed the situation, supported your team or supervisors, and ensured continuity, consistency, or quality in service delivery. • Explain a time when you helped introduce, support, or implement a positive change within your department or organization. Describe what inspired the change, how you encouraged team or leader engagement, and how you ensured the change was sustained over time. Do not include a resume in place of the SOQ; responses must address each question directly. Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.