Sales Coordinator (Central Territory)

Job Title: Sales Coordinator (Central Territory) Location: Elk Grove Village, IL Type: Regular, full-time Hours: Mon – Fri, 40 hours, 8:00am – 5:00pm Department: Commercial Operations – Sales Administration Reports To: Sales Administration Direct-Channel Supervisor Position Overview We are an industrial equipment sales and service company serving customers across North, Central, and South America. We are seeking a detail-oriented and proactive Sales Coordinator to support our sales team, streamline order processing, and ensure seamless communication between customers, vendors, and internal departments. This role requires strong organizational skills and a customer-first mindset. The ideal candidate thrives in a fast-paced, business environment and is comfortable managing multiple priorities. Key Responsibilities Sales Support & Coordination • Provide day-to-day administrative and operational support to the Americas sales team • Prepare and process customer quotations, sales orders, and contracts. Track quotations to ensure orders are received and processed. • Coordinate order fulfillment with production and warehouse teams and with 3rd party vendors • Track order status and proactively communicate updates to customers and sales representatives Customer Relationship Management • Serve as a primary point of contact for customer inquiries regarding orders, delivery timelines, and documentation • Maintain accurate customer records in CRM and ERP systems • Assist in resolving customer issues, including shipment discrepancies and billing questions Cross-Functional Collaboration • Communicate with U.S. and Japan vendors to align on product specifications, pricing, and delivery schedules • This position will work cross-functionally with most internal groups of the company, including Sales, Operations, Business, Accounting, Technical Service, and Import/Export Documentation & Compliance • Prepare export documentation, including commercial invoices, packing lists, and certificates of origin • Ensure compliance with international trade regulations and company policies • Maintain organized records of sales transactions and customer communications • Prepare import/export documentation as needed for international trade Reporting & Analysis • Generate regular reporting for orders received, sales, forecasts, inventory, and performance metrics • Analyze sales data to identify trends and support strategic decision-making • Assist in preparing presentations for internal and external stakeholders Qualifications Required: • Bachelor’s degree in Business Administration or related field • 2–5 years of experience in sales coordination, customer service, or administrative support • Experience working with SAP is preferred. Salesforce experience a plus. • Strong proficiency in Microsoft Office (Excel, Word, PowerPoint) • Detail oriented with excellent organizational and multitasking skills • Strong written and verbal communication skills Key Competencies • Attention to detail and accuracy • Time management and prioritization • Cross-cultural communication and collaboration • Problem-solving and adaptability • Customer-focused mindset Compensation & Benefits • Competitive salary based on experience • Health, dental, and vision insurance • 401(k) with company match • Paid time off and holidays • Professional development opportunities • Exposure to international business operations