Project Manager - Localization and Client Operations

Project Manager Location: Burbank (On-Site) Schedule: Day Shift, 9a Start Time Position Type: Full-Time, Salaried Compensation Range: $70,000-$85,000 Responsibilities • Oversee localization production and asset delivery, including scripting, subtitling, and dubbing across global markets • Manage multiple projects from client(s) order to delivery completion, focusing on highest quality and on time delivery • Establish a solid understanding of specific client specifications and needs • Build strong working relationships with clients and deliver world class customer service • Manage, monitor, and update all timelines, setting realistic expectations for day to day deliveries and communicating clearly with clients and internal operations • Work with the billing team to ensure projects are billed correctly and on time to clients • Perform order entries based on client requests and ensure data accuracy in all internal and external systems • Provide strategic solutions to any issues that may arise with clients • Collaborate with operational teams to build processes and make sure workflows operate smoothly and efficiently • Identify areas of opportunity to enhance clients' experience and work closely with other department leaders to drive initiatives and to execute on those opportunities • Support Pixelogic's vision and represent the best interests of both the customer as well as the company • Abide by security policies and protect information entrusted to you • Document processes to use as training guides (including video trainings) • Utilize dashboards, reports and metrics to monitor production milestones and status • Help build and evolve the company and team culture • Participate in capacity planning process for your customers, ensuring accuracy in rolling demand versus capacity forecasts • Participate in Corrective Action Report (CAR) process for client rejections and other issues to ensure proper processes/procedures are always in place to prevent issues from happening and especially recurring • Participate in Operational Initiatives (OI's) in collaboration with technology, operational and admin teams to continuously improve workflows related to your accounts Requirements • Bachelor's degree preferred • Localization (subtitling, dubbing) and/or digital media and mastering experience preferred • Solid organizational skills, including multitasking and time-management • Collaborative thinker who works well in a team • Experience in media industry and post-production workflows • Passionate about customer experience and customer service excellence • Excellent communication skills with technical and non-technical individuals • Deep sense of urgency and ability to work in a fast-paced environment with high volume • Problem solver with creative and innovative approach with ability to think out of the box • Outstanding attention to detail and ability to plan complex projects with urgency • A positive attitude when experiencing obstacles and enthusiastic to get things done