Program Manager - Northwest New Mexico

Description Job Summary The Program Manager reports to the Director of Strategic Programs and is responsible for overseeing the day-to-day operations of assigned programs and grant-funded initiatives. This position provides leadership in stakeholder engagement, program implementation, grant compliance, data management, reporting, quality improvement, and cross-sector collaboration. The Program Manager works closely with internal staff, Tribal Nations, healthcare providers, behavioral health organizations, community partners, and funding agencies to ensure successful program delivery, achievement of organizational goals, and compliance with contractual and regulatory requirements while advancing Axiom Care's mission throughout Cibola, McKinley, San Juan, and Sandoval Counties in New Mexico. Duties/Responsibilities · Develop and maintain organized databases and tracking systems for stakeholder contacts, partnership activities, referrals, meetings, outreach efforts, implementation milestones, grant deliverables, and program performance. · Maintain accurate, secure, and confidential program records in accordance with agency policies, HIPAA requirements, funding regulations, and applicable state and federal guidelines. · Monitor program data and performance metrics, identify trends, service gaps, and areas requiring attention, and provide recommendations to improve program effectiveness and implementation outcomes. · Prepare weekly, monthly, quarterly, and annual reports for program leadership, executive leadership, funding agencies, and community partners, as required. · Coordinate the collection, review, and timely submission of grant documentation, performance measures, deliverables, and required program reports. · Monitor program activities to ensure compliance with grant requirements, contractual obligations, organizational policies, accreditation standards, and reporting deadlines. · Assist program leadership in coordinating and monitoring implementation activities of Community Engagement Coordinators, Tribal Partnership staff, and other assigned personnel to ensure alignment with organizational priorities, grant objectives, and approved work plans. · Support continuous quality improvement (CQI) initiatives by monitoring performance indicators, documenting progress, identifying operational challenges, and recommending process improvements that enhance service delivery and program outcomes. · Assist with gathering documentation and preparing information necessary for reimbursement requests, budget monitoring, grant reporting, audits, and other administrative or financial requirements. · Develop and maintain a comprehensive understanding of Axiom Care's programs, services, organizational policies, grant requirements, and applicable local, state, Tribal, and federal regulations. · Participate in professional development opportunities, trainings, conferences, learning collaboratives, and technical assistance activities to strengthen program operations and leadership competencies. · Maintain the highest standards of professionalism, confidentiality, ethical conduct, cultural humility, and trauma-informed practices in all interactions with clients, staff, partners, and community stakeholders. · Participate in multidisciplinary team meetings, strategic planning sessions, community coalitions, organizational initiatives, and cross-functional workgroups while promoting collaboration, effective communication, and shared decision-making. · Assist with the development, implementation, and evaluation of new programs, community initiatives, and grant-funded projects that advance Axiom Care's mission and strategic priorities. · Perform other duties as assigned to support the successful implementation and sustainability of Axiom Care's programs, services, and community initiatives. Who is Axiom Care? Founded in 2012, Axiom Care is a Phoenix-based behavioral health organization that aims to ensure every Arizonan has access to compassionate, effective substance use treatment. With facilities in Maricopa and Pinal Counties, we offer comprehensive services including 24/7 observation, inpatient detoxification, residential treatment, outpatient treatment, and recovery housing with a focus on underserved populations. Beyond our full-continuum community programs, we proudly operate specialty programs for the justice-involved (in partnership with ADCRR), for members of the Navajo Nation (in partnership with the Navajo Department of Health), and for Veterans (McCain Veteran Center). Together, we’re building a future where compassionate care is accessible to all – come be a part of it! What we offer · Medical, Dental, and Vision · 401(k) with up to 3.5% match · Paid time off (PTO), paid sick time, and paid holidays · Tuition Reimbursement · Reimbursement for CMEs · Free criminal record clearance for eligible justice-impacted staff through a partnership with Rasa Legal · Employee Assistance Program (EAP) · Voluntary benefits including group term life, voluntary term life, AD&D, short term disability, and accident coverage Navajo Nation Preference: • Preference is given to qualified Navajo Nation and/or Native American Applicants in accordance with the Title 15 N.N.C. Chapter 7. Requirements Qualifications · Budgets/Cost Control - Plans for and uses resources efficiently, always looks for ways to reduce costs, creates accurate and realistic budgets, tracks and adjusts budgets, contributes to budget planning. · Communication - Clearly conveys and receives information and ideas through a variety of media to individuals or groups in a manner that engages the listener, helps them understand and retain the message, and invites response and feedback. Keeps others informed as appropriate. Demonstrates good written, oral, and listening skills · Decision Making/Problem Solving - Breaks down problems into components and recognizes interrelationships; makes sound, well-informed, and objective decisions. Compares data, information, and input from a variety of sources to draw conclusions; takes action that is consistent with available facts, constraints, and probable consequences. · Follow-up - Monitors the work of direct reports to ensure quality standards and thoroughness; considers the knowledge, experience, and skill of staff members when determining extent of review. · Program Supervision - Ability to establish expectations and clear direction to meet goals and objectives. Ability to motivate and engage employees through effective communication. Knowledge of appropriate policies and procedures. Ability to assign work and to establish work rules and acceptable levels of quality and quantity of work. Ability to review work and evaluate performance of others and to develop individuals’ competencies. · Manage Performance - Set clear expectations, write, and monitor employee goals, hold employees accountable for job responsibilities and achieving goals, reward employees, mentor coach and discipline employees when necessary. Create system to manage performance and do so consistently and fairly. Required Skills/Abilities/Competencies · Microsoft Office proficiency · Excellent communication skills, verbal and written · Data analysis and reporting · Collaboration and relationship building · Commitment to health equity and cultural humility · Program and project management · Prioritization and organization skills · Self-motivated and self-directed · High level of patience · Ability to work a flexible schedule · Ability to travel within the city and surrounding areas for outreach · Ability to work collaboratively and independently · Understanding behavioral health issues with the Justice involved population Education and Experience · Bachelor’s degree in public health, Human Services, Business Administration or related field preferred · 2-3 years of program management, project manager, grant administration or community engagement experience · Experience working with Tribal Nations and behavioral health initiatives · Valid driver license and acceptable driving record · Professional and/or personal experience with substance abuse treatment highly preferred Physical Requirements: · Prolonged periods of sitting at a desk and working on a computer. · Must be able to lift up to 15 pounds at times. · Travel throughout the service area Disclaimer The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions