Product Manager

We made history and now we work to transform the future – for our customers, our communities and our families. You'll see your work on the road every day, helping people move freely and pursue their dreams. At Ford, you can build more than vehicles. Come build what matters. Enterprise Technology plays a critical part in shaping the future of mobility. If you’re looking for the chance to leverage advanced technology to redefine the transportation landscape, enhance the customer experience and improve people’s lives, this is the opportunity for you. Join us and challenge your IT expertise and analytical skills to help create vehicles that are as smart as you are. In this position... We are seeking an experienced Product Manager to lead the strategy, roadmap, and execution of Order Management System (OMS) capabilities that power modern commerce experiences. In this role, you will own products that support the end-to-end order lifecycle, including order processing, fulfillment, inventory visibility, returns, exchanges, and customer service experiences. You will work closely with engineering, operations, business stakeholders, and external partners to deliver scalable solutions that improve customer satisfaction, operational efficiency, and business performance. The ideal candidate combines strong product management expertise with an understanding of digital commerce, supply chain processes, and enterprise technology platforms. Based in Dearborn, MI, this is a hybrid position with a requirement to be onsite four or more days per week. Relocation assistance may be available for qualified candidates. What you'll do... Product Strategy & Vision • Define and communicate product vision, goals, and roadmap initiatives. • Align product priorities with customer needs and business objectives. • Identify opportunities to improve customer experiences and operational effectiveness. • Drive product decisions using customer feedback, market trends, analytics, and business insights. Product Development & Delivery • Own the product lifecycle from discovery through launch and continuous improvement. • Define business requirements, user stories, process flows, and acceptance criteria. • Prioritize product backlogs based on customer value, business impact, and technical feasibility. • Partner with engineering teams to deliver high-quality product enhancements and new capabilities. • Support release planning, testing, launch activities, and post-launch performance monitoring. Commerce & Order Management Expertise • Drive enhancements across core order management capabilities, including: • Order orchestration • Inventory visibility • Fulfillment workflows • Customer notifications • Returns and exchanges • Payment processing • Customer service experiences • System integrations Stakeholder Management • Build strong partnerships across business, technology, operations, and external vendor teams. • Facilitate alignment among stakeholders with diverse priorities and perspectives. • Communicate roadmap updates, key decisions, risks, and delivery progress to leadership. • Lead cross-functional discussions to drive successful outcomes. Successful candidates will demonstrate: • Strong customer focus and product thinking. • Ability to drive clarity in complex business environments. • Excellent cross-functional collaboration skills. • Data-driven decision-making capabilities. • Ownership mindset and accountability for product outcomes. • Ability to influence without direct authority. • Passion for solving customer and operational challenges through technology. • Leverages AI and automation to work smarter, drive efficiency, and deliver greater customer and business value. You'll have... • Bachelor’s degree or equivalent combination of relevant education and experience • 5+ years of Product Management experience. This will include: • Experience creating roadmaps, requirements, user stories, and acceptance criteria. • Excellent problem-solving and analytical skills. • Strong communication, stakeholder management, and influencing skills. • Ability to balance customer needs, business priorities, and technical considerations. • 4+ years of experience managing complex digital products or enterprise software solutions. • 3+ years of experience working with Agile product development methodologies. Even better, you may have... • Master’s degree in Business, Engineering, Information Systems, Supply Chain, Computer Science, or related field. • Experience with IBM Sterling Order Management Systems (OMS), other eCommerce platforms, supply chain systems, or fulfillment technologies. • Knowledge of order lifecycle management, inventory management, fulfillment, and customer service processes. • Familiarity working with APIs, integrations, and enterprise software platforms. • Familiarity with Agile frameworks such as Scrum. • Experience using product management and collaboration tools such as Jira, Confluence, or similar platforms. • Experience in retail, manufacturing, eCommerce, automotive, consumer products, or logistics industries. • Passion for exploring innovative technologies, including artificial intelligence and automation, to help build more intelligent, efficient, and customer-centric commerce experiences. You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply! As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including: • Immediate medical, dental, vision and prescription drug coverage • Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up childcare and more • Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more • Vehicle discount program for employees and family members and management leases • Tuition assistance • Established and active employee resource groups • Paid time off for individual and team community service • A generous schedule of paid holidays, including the week between Christmas and New Year’s Day • Paid time off and the option to purchase additional vacation time. This position is a salary grade 7 or 8 and ranges from $86,600-$166,200 Final determination of salary grade will be based on candidate's skills and experience, and base salary will be set within the applicable range according to job scope, responsibility and competitive market value. For more information on salary and benefits, click here: https://fordcareers.co/GSR Visa sponsorship is not available for this position. Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660. This position is hybrid with a requirement to be onsite four or more days per week. #LI-Hybrid #LI-LA1