Produce clerk

Purpose Exemplifies and ensures strong customer service in all areas of the job. Provides a superior quality product that exceeds the customers’ expectations. Working knowledge of the department functions and maintains adequate amount of fresh inventory. Duties And Responsibilities • Maintains an atmosphere of enthusiastic customer awareness with an emphasis on providing fast and friendly Customer Service. • Assists customers by making product suggestions. • Engages in suggestive selling and other sales techniques via telephone, in-store intercom, and one-on-one customer interaction. • Answers and responds to incoming calls appropriately. Receives and appropriately resolves customer complaints and reports to Store Director as needed. • Ensures adequate product quantity, quality and freshness and maintains fresh inventory. Prepares, stocks and rotates product. Maintains and organizes produce cooler and all produce tables and sections. • Trims, cuts, wraps, trays, displays and waters produce. Builds produce displays, rotates and discards outdated or spoiled product. Ensures cleanliness of work area and department. • Implements effective promotional and seasonal displays. May be responsible for the maintenance of the Salad Bar (where applicable) and Fresh-Made areas. • Ability to follow and maintain department standards and requirements such as Fresh-Made and product freshness. • Understands opening and closing department procedures. • Working knowledge of company policies and guidelines as outlined in the Albertsons/Tom Thumb Employee Handbook. • Responsible for ensuring proper code dating for all products within the department are being enforced. • Assists with physical inventory taken every 4 weeks. • Implements correct product preparation techniques. Uses and operates related equipment such as pallet jack, hand truck, scissors, knives, safety cutters and Sterilox machine. • Performs receiving duties including breaking downloads, verifying orders using invoices, inspecting quality, reporting shortages, stocking, and rotating product. Adheres to product temperature and storage guidelines and follows proper packaging techniques. Assists with processing administrative paperwork and maintains accurate department records. • Assists with accurately completing, maintaining, and monitoring daily log sheet, Fresh Made Production Chart, sales and labor and other required paperwork and logs. • Ensures that proper temperature levels for product are maintained. Ensures proper signing of products to include accurate pricing and Country of Origin Labeling (COOL). Complies with retail labeling laws, federal and state regulations, Company, and code dating policies. • Complies with all workplace safety rules and regulations. • Ensures safety, cleanliness and sanitation of work area, cooler, equipment, and display area, including code date compliance as required. • Complies with company grooming standards and dress code. • Responsible for performing all job duties and responsibilities safely, accurately and with honesty and integrity. • Other necessary and required duties. Skills And Physical Requirements • Requires good communication and interpersonal skills and the ability to maintain professional demeanor regarding customers and co-workers. • Requires a good understanding of overall company practices and Produce Department policies and procedures. • Ability to frequently reach, lift and maneuver objects of varying dimensions and weights up to approximately 50 lbs. Bends, stoops and reaches frequently. Pushes and pulls fully loaded hand trucks and pallet jacks. Performs repetitious arm movement to prepare, package and display products. • Manual dexterity and good eye-hand coordination are necessary. Ability to stand for long periods of time. • Mental alertness is necessary to ensure safe and accurate completion of work activities. Requires knowledge of basic mathematics and weights and measures. Must have knowledge of product variety, standards, perishability, product handling, sanitation, labeling and department policies and procedures. • Operates telephone, pallet jack, hand truck, knives, scissors, safety cutters and Sterilox machine. Utilizes cleaning supplies and equipment. Implements emergency procedures in the event of equipment and computer software malfunctions. • May be required to work nights, weekends, and holidays. Scheduled hours will vary. Good attendance is required. • Exposure to potential hazards exists with respect to equipment and work aids necessary to perform job duties. WORK ENVIRONMENT • Generally, works in a temperature-controlled environment. Frequent exposure to refrigerated conditions and items at or around 35°.