Operations Specialist

Brand: American Sanican Job description: Location: Hillsboro, Oregon About Our Company Total Sanitation Services is a route-based provider of portable sanitation rental equipment and related services. The Total Sanitation Services family of brands now has strategically located branches in Alberta, British Columbia, Ontario, Oregon, and Texas. We are currently pursuing strategic add-on acquisitions of leading portable sanitation providers throughout North America. Our vision is to be North America's sanitation services provider of choice in the markets that we serve. About the Role The Operations Specialist is a proactive multi-tasker with a strong customer service focus who enjoys supporting the smooth back-office operations of the business. They wear many hats including supporting sales, finance and accounting, and regularly engaging with customers on various items. The successful candidate collaborates well with external and internal business partners. They maintain strong and positive customer relationships and demonstrate a can-do attitude! Our products are portable washroom facilities, washroom trailers, septic holding tanks, roll-off waste containers and various add-on items. So yeah, probably not what you’ve supported before. Responsibilities • Proactively contact customers with short-term rental units approaching the end of their billing cycle to discuss rental extensions or arrange unit returns. • Reach out to customers with overdue accounts to secure payment prior to delivery. • Process and enter customer sales orders accurately and efficiently. • Respond promptly and professionally to a wide range of customer inquiries, requests and special instructions. • Investigate and resolve customer concerns, ensuring timely follow-up and exceptional customer service. • Maintain accurate, detailed customer records and document all communications and account activity within the company CRM/system. Qualifications • 2 - 3 years of experience in customer service roles; post-secondary education in related field considered an asset. • Excellent customer service and communication skills. • Ability to handle high volume customer calls, inquiries and issue resolution professionally. • Detail oriented with the ability to multitask and prioritize responsibilities effectively. • Works well with others, as well as the ability to use sound independent judgment. • Proficient in Microsoft Office and CRM systems. • Ability to commute to work consistently. Job Type: Full-time Work Location: Fully Onsite Pay: $23 - $24 per hour What We Offer • Fully paid company benefits. • Business casual workplace • Supportive and collaborative team environment • Opportunity to grow within a stable and expanding organization • On-the-job learning and exposure to a multi-brand operation We invite applications from all qualified individuals, including those from traditionally underrepresented groups. We are committed to employment equity and diversity in the workplace. Accommodations throughout the recruitment process are available for applicants with disabilities. If you require an accommodation, please email hr@totalsanitation.com to coordinate. We thank all candidates for their interest; however, only those selected for an interview will be contacted. We may use AI-assisted tools in our recruitment process.