Office Assistant 3 (PCN 089075)

This position is open to Alaska Residents only. The definition for Alaska residency is here. https://doa.alaska.gov/dop/recruitment/alaskaRes You must meet this requirement to be considered for this position. This position is based on-site at our Juneau Headquarters, located in the State Office Building in downtown Juneau, Alaska. Curious about who we are and what we do? We invite you to learn more by visiting our website: https://www.commerce.alaska.gov/web/inv Want a job that’s more than just paperwork? At the Division of Investments, we don’t just process loans, we help Alaskans start businesses, commercial charter fisheries, mariculture businesses & so much more. We are seeking a motivated and detail-oriented professional to join our Customer Service Team as an Office Assistant 3. In this vital role, you will provide essential support to the Customer Service Supervisor, Accounting Technicians, and fellow Office Assistants, helping to ensure the seamless operation of our daily activities. Could This Be You? Are you someone who can turn everyday administrative tasks into dependable, well-organized support that keeps essential programs running for Alaskans? As an Office Assistant 3, you’ll play a vital role in keeping the Division’s Customer Services section’s workflow efficient, accurate, and compliant with state procedures, helping our team deliver lending services that strengthen Alaska’s economic future. Key responsibilities include: • As the welcoming and dependable point of contact for our Customer Service section, you will deliver outstanding service to both current and prospective borrowers, whether in person or over the phone, while guiding them to the appropriate resources within our division. • Answer and route incoming phone calls while providing courteous, accurate information to the public and internal and external staff • Serve as backup to Office Assistant 1, for daily runs utilizing one of the division’s vehicles, transporting documents to and from other businesses and state agencies. • Ensure documents are properly labeled, organized, and stored in accordance with Division retention policies Working here means joining a team that truly matters. Every task you complete helps Alaskan businesses, families, and communities access the resources they need to thrive. You’re not just supporting an office; you’re supporting the entire state. If you want to be part of a workplace where your reliability is valued, your growth is encouraged, and your work makes a real difference, you’ll feel right at home in the Division of Investments. This is YOUR chance to uphold high standards, strengthen statewide economic development, and leave a lasting impact on the communities we serve. Our organization, mission and culture: The Division of Investments has an unwavering commitment to exceptional customer service and is exemplified through proactive engagement with our valued customers. By fostering positive experiences and forging personal connections, we strengthen relationships within our community and across the state. The Department of Commerce, Community, and Economic Development’s mission is to promote a healthy economy, strong communities, and protect consumers in Alaska. The mission of the Division of Investments is to promote economic development in Alaska through direct state lending in industries and areas of the state that are under served or to fulfill a public policy goal. The Division of Investments, Where Purpose Meets Power Imagine starting your day knowing that every phone call you answer, every document you organize, and every task you complete helps keep Alaska’s public lending programs running smoothly. Your work doesn’t just support an office, it supports communities across the entire state. At the Division of Investments, administrative work has real impact. The accuracy you bring to filing, data entry, and customer service helps local businesses, families, and industries access the resources they need to grow. You’re not just behind a desk; you’re part of a mission that strengthens Alaska’s economic future. This office is a collaborative, service-oriented environment where reliability matters because Alaskans depend on it. Where professionalism and organization aren’t just skills, they’re commitments to integrity and public service. Where your contributions ripple across one of the most unique economies in the world, from remote rural communities to busy urban hubs. If you’re ready to learn, support a dedicated team, and make every task count toward something bigger, this is your opportunity. Our Working Environment Step into a workplace where collaboration isn’t just encouraged, it’s the foundation of everything we do. The Division of Investments is a close-knit team that values trust, respect, and shared success. Here, you’ll find an environment that is: • Friendly and Welcoming: From day one, you’re part of a team that supports each other and celebrates achievements together. • Collaborative and Inclusive: We believe the best ideas come from open dialogue and diverse perspectives. Every voice matters. • Professional Yet Personable: We maintain high standards of excellence while fostering a relaxed, approachable atmosphere. • Mission-Driven: Our work has purpose; every task contributes to strengthening Alaska’s economy and serving communities statewide. This is more than a job! It’s a place where you can build lasting relationships, make meaningful contributions, and enjoy a positive work-life balance. We are interested in candidates who possess some or all of the following position specific competencies: • Attention to Detail: Is thorough when performing work and conscientious about attending to detail. • Writing: Recognizes or uses correct English grammar, punctuation, and spelling; communicates information (for example, facts, ideas, or messages) in a succinct and organized manner; produces written information, which may include technical material, that is appropriate for the intended audience. • Oral Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. • Conscientiousness: Displays a high level of effort and commitment towards performing work; demonstrates responsible behavior. • Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Effective July 1, 2026 the wage for this position increased by 3%. The wage listed in this job posting reflects the increase. High school diploma or the equivalent. AND One year of experience that includes clerical tasks such as performing reception duties, answering routine questions on services or products, retrieving information from electronic or hard copy files, recording expenditures and receipts, or typing routine correspondence. Substitution: Education from an accredited college may substitute for six months of the required experience (3 semester hours or 4 quarter hours equal one month of experience; 150 hours of vocational education equal one month of experience). Special Note: "High school diploma equivalent" means one of the following: 1) a G.E.D.; 2) completion of any basic adult education course equivalent to 480 class hours (16 weeks at 30 course hours per week); 3) acceptance in full standing by an accredited college or university; 4) highest grade of school completed plus an amount of paid or volunteer experience that totals 12 years and includes basic clerical tasks such as greeting clients, answering phones, typing, filing, sorting mail, entering data, receiving payments, making change, or maintaining logs. Some positions in this class may require the incumbent to operate motor vehicles. Such positions require that the applicant possess a regular driver's license and be 18 years of age or older. Some positions in this class may require skill in typing. Recruitment and selection may include this requirement. SPECIAL NOTICE: This position requires routine operation of a department vehicle to collect documents and serves as the backup to the Office Assistant 1. A valid Alaska driver’s license is required. The selected candidate must understand that these duties are an essential part of the role and will be expected to perform them as assigned. Applicants who have questions regarding this requirement may contact the hiring manager, Collin Ludeman, using the contact information provided below. At time of interview applicant(s) are requested to submit: • Three (3) most recent performance evaluations (if available) or three (3) professional letters of recommendation. • Three (3) current professional references, two (2) of which have had supervisory responsibility over you, along with their current day-time phone numbers and email addresses. • If using education for purposes to meet the minimum qualifications, please include your University Transcripts. EDUCATION If post-secondary education is required to meet the minimum qualifications, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials if used to meet the minimum qualifications for a position. Transcripts can be attached at the time of application or provided at the time of interview. WORK EXPERIENCE If using work experience not already documented in your application, also provide the employer name, your job title, dates of employment, and whether full-or part-time. Applications will be reviewed to determine if the responses are supported and minimum qualifications are clearly met. If they are not, the applicant may not advance to the interview and selection phase of the recruitment. MULTIPLE VACANCIES This recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies. NOTICE Questions regarding the application process can be directed to the Workplace Alaska hotline at 800-587-0430 (toll free) or (907) 465- 4095. If you choose to be contacted by email, please ensure your email address is correct on your application and that the spam filter will permit email from the 'govermentjobs.com' domains. For information on allowing emails from the 'governmentjobs.com' domains, visit the Lost Password Help page located at https://www.governmentjobs.com/OnlineApplication/User/ResetPassword. EEO STATEMENT The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at: P. O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer. WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll free) or (907) 465-4095 if you are located in the Juneau area. Requests for information may also be emailed to recruitment.services@alaska.gov. For applicant password assistance please visit: https://www.governmentjobs.com/OnlineApplication/User/ResetPassword For specific information in reference to the position please contact the hiring manager at: Name: Collin Ludeman, Customer Service Supervisor Phone: (907) 465-2510 Email: collin.ludeman@alaska.gov