Office Assistant 2 (12-1487)

Job Description This recruitment is open to Alaska Residents only. Applicants must meet Alaska Residency Requirements in order to be considered for employment at this time. What You Will Be Doing This position is responsible for assisting the public and clerical support for "D" Detachment including but not limited to answering all non-emergency incoming business lines, greeting the public, extensive report processing to include criminal history requests and processing Sex Offender Registration forms. This OA2 position is the first point of contact with the general public and requires exceptional customer service abilities and organizational skills. Our Organization, Mission, And Culture The Alaska State Troopers' (AST) mission is to preserve the peace, enforce the law, prevent and detect crimes, and protect life and property. As a member of AST, you will be instrumental in ensuring this mission is met by providing direct support for the D Deatchment's Troopers and civilian personnel. The Benefits Of Joining Our Team As a member of one of the most unique law enforcement agencies in the nation, you will be part of a team that embraces the core values of loyalty, integrity, courage, compassion, leadership and accountability. In this busy office, you will work with a phenomenal team of professionals, both civilian and commissioned.In addition to working in a valued and meaningful position, this State of Alaska OA2 receives competitive health and retirement benefits, paid personal leave with generous leave accrual, and eleven (12) paid holidays. THE WORKING CONDITIONS YOU CAN EXPECT:This position is located in the Fairbanks AST Headquarter’s building, at 1979 Peger Road. A successful candidate will need to be comfortable working with a diverse population. The in-person public contact occurs between a glass barrier. The work environment consists of a high-performance team and as such we seek someone with solid judgement, objective reasoning, excellent organization skills and someone who enjoys challenges. What We Are Looking For • Interpersonal Skills: Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others relates well to people from varied backgrounds and different situations: and is sensitive to cultural diversity, race, gender, disabilities, and other individual differences. • Attention to detail while working under pressure in a fast-paced environment to ensure accurately entering data into multiple systems, reviewing documents, handling payments while demonstrating strong organizational skills and multi-tasking. • Experience working with and maintaining the integrity of confidential/sensitive information • Customer service experience, anticipates and meets the needs of both internal and external customers. Dealing with service along with skills in establishing and maintaining cooperative relationships with others. • Proficiency using Microsoft Office applications (Word, Outlook, Excel) and related business/office software to accomplish work duties. If this position embodies your strengths, please consider joining our team. The Department of Public Safety strives to preserve the peace, enforce the law, prevent and detect crime, and protect life and property. All positions support or carry out the Department's mission. If our mission interests you and this position embodies your strengths, please consider joining our team. More information about the Department of Public Safety can be found on our website: http://dps.alaska.gov/ Minimum Qualifications High school diploma or the equivalent. AND One year of experience that includes clerical tasks such as greeting clients, answering phones, typing, filing, sorting mail, entering data, receiving payments, making change, or maintaining logs. Substitution Education from an accredited college may substitute for the required experience (3 semester hours or 4 quarter hours equal one month of experience; 150 hours of vocation education equal one month of experience). Special Note "High school diploma equivalent" means one of the following: 1) a G.E.D.; 2) completion of any basic adult education course equivalent to 480 class hours (16 weeks at 30 course hours per week); 3) acceptance in full standing by an accredited college or university; 4) highest grade of school completed plus an amount of paid or volunteer experience that totals 12 years and includes basic clerical tasks such as greeting clients, answering phones, typing, filing, sorting mail, entering data, receiving payments, making change, or maintaining logs. Some positions in this class may require the incumbent to operate motor vehicles. Such positions require that the applicant possess a regular driver's license and be 18 years of age or older. Some position in this class may require skill in typing. Recruitment and selection may include this requirement. Additional Required Information COVER LETTER A cover letter is NOT required for this position. Your complete application will be used to determine which applicants will advance to the interview phase of the recruitment and selection process. At Time Of Interview • If available, two (2) of your most recent performance evaluations. • Three (3) professtional references with current phone numbers, at least one (1) must be from a current supervisor. • A copy of academic transcripts (unoffical are okay, please ensure that the institution name/URL is listed on the transcrips) to verify that you meet the minimum qualifications BACKGROUND CHECK This position requires the incumbent to submit to a fingerprint based criminal history background check. Due to the sensitive nature of this position, and required access to APSIN, an applicant with criminal convictions will not move forward in the selection process. CONFIDENTIALITY AGREEMENT The successful candidate will be required to read, understand, and agree to via signature, an agreement of confidentiality concerning the work commonly encountered within the Department of Public Safety to qualify for this position. EDUCATION To verify education is being used to meet and/or support the required minimum qualifications/competencies, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials used to meet or support the minimum qualifications/competencies for a position and are required with each application. (Unofficial is okay; please ensure the institution/URL name is listed on the transcripts). Transcripts can be attached at the time of application or provided at the time of interview; if not, transcripts will be required before employment. SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION Education completed in foreign colleges or universities may be used to meet the above requirements, if applicable. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying. Work Experience Applications will be reviewed to determine if minimum qualifications are met. Therefore, all work experiences the applicant is using to meet minimum qualifications for this position must be documented in the application package. Please include the employer’s name, your job title, dates of employment, and whether the employment was full or part-time. Applicants who submit packages that do not provide sufficient information to demonstrate minimum qualifications are met may not advance in the selection process. NOTE: Attaching a resume or curriculum vitae is not an alternative to filling out the application in its entirety. Noting "see resume or CV" or any similar response on any portion of your application may lead to a determination your application is incomplete and removal from consideration for this job posting. MULTIPLE VACANCIES This recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies. EEO STATEMENT The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-0430 or (907) 465-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at: P.O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer. NOTICE If you choose to be contacted by email, please ensure your email address is correct on your application and that the spam filter will permit email from the ‘govermentjobs.com’ domains. For information on allowing emails from the ‘governmentjobs.com’ domains, visit the Lost Password Help page located at https://www.governmentjobs.com/OnlineApplication/User/ResetPassword WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll free) or (907) 465-4095 if you are located in the Juneau area. Requests for information may also be emailed to recruitment.services@alaska.gov. Contact Information For specific information in reference to the position please contact the hiring managers: Jezreel Mitten Office Assistant 4 Phone: 907-451-5326 Jezreel.Mitten@alaska.gov Careers With The State Of Alaska Offer MANY Benefits The following information describes typical benefits available to employees of the State of Alaska. Actual benefits received may differ by bargaining unit or branch of government, position type, or be prorated for other than full time work. For a quick breakdown of the insurance, health, and retirement benefits available for State Employees you can view an orientation video from Division of Retirement and Benefits. (Please note this video is specifically designed for new State Employees.) Insurance Benefits • Health insurance, which includes employer contributions toward medical/vision/dental • The following employee groups are under AlaskaCare Benefits administered by the State: See https://drb.alaska.gov/help/plans.html for additional information. • AVTEC • Confidential • Correctional Officers • Marine Engineers • Mt. Edgecumbe Teachers • Supervisory • Unlicensed Vessel Personnel/Inland Boatman's Union • Exempt employees (not covered by collective bargaining) • The following employee groups are covered by Union health trusts. Contact the appropriate Union for additional information. • General Government • Labor, Trades and Crafts • Public Safety Employees Association • Masters, Mates & Pilots • Employer paid Basic Life insurance with additional coverage available (amount depends on Bargaining Unit) Optional Insurance Benefits • Group-based insurance premiums for • Term life (employee, spouse or qualified same sex partner, and dependents) • Long-term and short-term disability • Accidental Death and Dismemberment • Long-term care (self and eligible family members) • Supplemental Survivor Benefits • Employee-funded flexible spending accounts for tax savings on eligible health care or dependent care expenses Retirement Benefits • Membership in the Public Employees Retirement System (PERS)/Teachers' Retirement System (TRS) • Matching employer contribution into a defined contribution program (new employees) • Employer contribution into a defined benefit or defined contribution program (current employees) • Contributions to the Alaska Supplemental Annuity Plan in lieu of contributions to Social Security • Option to enroll in the Alaska Deferred Compensation Program • Note: The Defined Contribution Plan, Supplemental Annuity Plan and Deferred Compensation Program offer a variety of investment options See https://drb.alaska.gov/retiree/ for additional information Paid Leave & Other Benefits • Personal leave with an accrual rate increase based on time served • Twelve (12) paid holidays a year