Nutrition Care Patient Services Representative

Overview As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, integrity, quality and trust that are integral to our mission. EO/AA This position provides exceptional patient service and nutritional care for patients in an inpatient care unit by making sure the patient's dietary needs are met. This position is not responsible for providing care to patients. Corporate Overview: The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience. Our five hospitals and eleven clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes. Hurry and apply today! Submit your application online, along with an updated resume. University of Utah Health Careers - Apply HERE for Jobs To be considered for this role, applicants must: • Please upload your most recent, updated resume that demonstrates a solid background in the qualifications required for this position. • Include complete work history and relevant experience • Ensure their experience clearly reflects the required qualifications • Be able to meet the schedule, hours, and work location listed for this position Why join University of Utah Health? • Competitive pay • Healthcare benefits starting on day one • 401(k) retirement plan • A work environment that values dedication, learning, and work-life balance Benefits Overview: https://employment.utah.edu/benefits/ Parking Information: https://commuterservices.utah.edu/ Join our team and grow your career with us. Learn more about upcoming opportunities and events at uofuhealth.org/jobfairs . What Happens Next Your application will be under review. If selected to move forward, your resume may be shared with hiring managers for further consideration. A text or email is sent to you once your resume has been shared with the hiring manager for review. Please continue to check your email for updates from HR regarding your application status. Upon selection, candidates must complete all required pre-employment requirements, including reference checks, a background check, drug screening, and required immunizations. Responsibilities Essential Functions • Serves as a liaison for the assigned inpatient care unit to ensure that meal service, orders, and delivery needs are met. • Responds to meal service related calls and pages from patients and helps to resolve or refers any problems to the appropriate individual. • Interacts and coordinates with doctors, nurses, dietitians, health care assistants and health unit coordinators to ensure that nutritional orders are accurate and the patient's dietary needs are met accurately and efficiently. • Interacts with the patient by explaining the Nutrition Care Services program, collects personal preferences, records meal requests, and personally delivers each meal of the day. • Inputs all special nutrition requests and personal preferences into the nutrition software system correctly and in a timely manner so that all meals can be delivered on schedule. • Manages special requests made by patients or their families and determines when to refer questions to nutrition care technicians, dietitians, or department supervisors. • Assists patients with making nutrition selections that are compliant with their diet. • May collect trays and clean patient care unit galley after meals. • May prepare patient areas for trays prior to meals and the deliver the appropriate tray to each patient. Knowledge / Skills / Abilities • Ability to perform the essential functions of the job as outlined above. • Demonstrated communication and human relations skills. • Demonstrated knowledge of nutrition in order to understand special diet orders. • Ability to work as a team player and as an individual. • Demonstrated knowledge of when to help other representatives who have a larger patient caseload. • Ability to appropriately handle customer issues or complaints. Qualifications Required • One year of customer service experience. • One of the indicated food handling permits must be obtained within 30 days of employment. • Incumbents assigned to patient care units must successfully complete a hospital provided nutrition exam within one month of hire. Licenses Required • One of the following • Current Utah Food Handler Permit. • Current Food Protection Manager certification, accredited by ANSI. • Additional license requirements as determined by the hiring department. Qualifications (Preferred) Preferred • Knowledge of medical terminology. • Food service experience. Working Conditions and Physical Demands Employee must be able to meet the following requirements with or without an accommodation. • This position involves intermediate working conditions in a healthcare setting that may exert up to 50 pounds and may consistently require lifting, carrying, pushing, pulling, or otherwise moving patients or objects, such as medical equipment, while providing patient care. This position may be standing and walking for sustained periods of time. Physical Requirements Carrying, Color Determination, Far Vision, Lifting, Listening, Manual Dexterity, Near Vision, Pulling and/or Pushing, Reaching, Speaking, Standing, Stooping and Crouching, Walking Multi-lingual Candidates Welcomed To inquire about this posting, email: careers@hsc.utah.edu EEO Statement University of Utah Health Hospitals and Clinics, a part of The University of Utah, values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patient populations. All qualified individuals are encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities. University of Utah Health Hospitals and Clinics, a part of The University of Utah, is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both. To request a reasonable accommodation for a disability, please contact the University of Utah Health Hospitals and Clinics Human Resources office at 801-581-6500. If you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity (OEO). More information, including the Director/Title IX Coordinator's office address, electronic mail address, and telephone number can be located at: www.utah.edu/nondiscrimination/ Online reports may be submitted at oeo.utah.edu/ The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Hospitals and Clinics Human Resources at (801) 581-6500 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or Hospitals and Clinics Human Resources at (801) 581-6500 if you have questions regarding the post-retirement rules. This position may require the successful completion of a criminal background check and/or drug screen. Requisition Number 85361 Reg/Temp Regular Employment Type Full-Time Shift Day Work Schedule Sun-Thurs 6:00AM-2:30PM, 6:30-3:00PM Clinical/Non-Clinical Status Non-Clinical Location Name University of Utah Hospital Workplace Set Up On-site City SALT LAKE CITY State UT Department UUH ANC 15E NUTR CARE SVC PAT Category Food/Nutrition Workplace Set Up On-site