Medical Logistics Dispatcher Job

Why You'll Love This Job Position Overview The Dispatch position is responsible for managing a fleet of accounts and ensuring that clients routes within that fleet are completed timely and accurately. This position is the primary communicator between clients and couriers. Shift Needed: Full-Time, Monday through Friday, 1:00 PM to 9:00 PM Responsibilities DUTIES & RESPONSIBILITIES: • Answer and dispatch incoming calls from clients to couriers and enter information into courier software system. • Assign and dispatch all will calls and STAT’s. • Monitor online dispatch board for potential issues. • Add, change or delete scheduled stops in planning. • Research and resolve client issues quickly and accurately. • Communicate unresolved client issues to direct supervisor immediately. • Monitor status of deliveries and pickups to ensure timely delivery to client. • Assist couriers as needed to help ensure routes are completed to client expectations. • Review route sheets for accuracy. • Negotiate courier payout. • Monitor and utilize web-based applications, tools, and reports. • Ensure policies and procedures as defined by clients and the company are being met. • Prepare SOP for each account; shift turnover. • Perform other duties as assigned. Skills & Qualifications QUALIFICATIONS & REQUIREMENTS: • Effective communicator, both written and oral. • Excellent interpersonal and customer service skills. • Team oriented environment. • Strong problem solving skills and attention to detail. • Ability to multi-task in a fast paced environment. • Proficient in Microsoft Office or related software. • Some college or college degree in business, logistics or related field preferred. • 3+ years of customer service experience required. • Courier software experience a plus. PHYSICAL REQUIREMENTS: • Prolonged sitting at a desk. • Heavy communication via phone and email. • Ability to lift up to 15 lbs at a time. Job Number: 173150