Mail & Shipping Associate

SGS Technologies, we are a software development and staffing company that doesn’t simply talk services – we accomplish them. With two decades of experience, we use a combination of latest technological knowledge, future-driven ideas, and specialized skills for multiple forms of IT requirements. Job Description: Full-time onsite role for candidates local to St. Petersburg, FL Opportunity for extension or conversion based on attendance/performance 8 AM-5 PM Monday-Friday Job Summary: • Under direct supervision, uses basic knowledge and skills gained through on-the-job training or experience to provide mailing services support to associates through out the firm. • Guidance is provided to perform varied work that is somewhat routine to support a function or business unit. • May have some contact with internal customers to exchange basic information, initiate research and resolve problems. • Provide excellent customer service, professionalism, and efficient support. Essential Duties and Responsibilities: • Applies basic skills and procedures appropriate for the position within assigned functional area. • Performs standard duties and tasks, resolving questions and problems. • Refers more complex issues to higher level. • Processes incoming mail and express packages which include verifying addresses, opening envelopes/packages, determining priority of contents, accurately sort/handle and deliver. • Sorts, packages and processes/ships branch and outgoing first class mail neatly and accurately, as well as miscellaneous express shipments. Properly stages all outgoing items for carrier pick up at designated times. • Delivers and picks up bulk, special courier and ground packages, archive, paper, office supplies daily. Obtain signatures where required. • Answers phone, assists customers/vendors and email inquiries with exemplary Service 1st professionalism. • Communicates with higher level associates to ensure clear direction, priority of workflow and timeline for completion. • Assists with distribution of mass mailings to branches. • Refers maintenance issues to supervisor. • Applies organizational policies and procedures. • Recommends process improvement opportunities. • Operates standard office equipment and uses required software applications. • Scans in packages/shipments • Performs other duties and responsibilities as assigned. Knowledge of: • Basic office practices, procedures and methods. • Basic mathematical calculations. Skill in: • Organizational and time management skills sufficient to prioritize workload, handle multiple tasks, and meet deadlines. • Operating standard office equipment and using required software applications, including Microsoft Office Applications (Word, Excel, and Outlook). • Demonstrating sensitivity to customer needs (both internal and external) and proactively address customer needs. Ability to: • Execute instructions and request clarification when necessary. • Provide courteous, timely service when addressing associate/customer questions and concerns. • Learn, understand and follow company/department policies, procedures and requirements, • Speak clearly and concisely • Constructively work under stress and pressure when faced with high workloads and deadlines. • Process work with urgency without sacrificing accuracy. • Understand and work to achieve the goals in the department’s Mission statement. • Work independently and as part of the team. • Maintain a neat working environment. • Stand 75%-100% of the day. • Lift items, load, push/pull carts, and pallets following safety guidelines and with caution to avoid damage to walls, doors, elevators, artwork and other company property. • High School Diploma/GED Completed and a minimum of 1 year of mailroom or shipping facility experience