Logistics Customer Service Representative (1st shift)

Job Title – Logistics Customer Service Representative (1st shift)Company Location – Long Beach, CAFully On-site, No Remote (temp to hire)Pay Range; $22-23/hr. Work Schedule: M-F: 7am-3:30pmJob Summary of the Logistics Customer Service Representative position Integr8staff seeks a bilingual English/Spanish Logistics Customer Service Representative to manage freight orders, tracks port-to-warehouse drayage, and coordinates order fulfillment. Located near the Ports of Los Angeles and Long Beach, these professionals resolve shipping discrepancies, ensure 24/7 supply chain communication, and process client billing and logistics documentation.Responsibilities of the Logistics Customer Service Representative position Act as the primary liaison between clients and warehouse operations to ensure seamless freight movement. Dispatch, monitor drivers and carrier progress- schedule outbound/ inbound shipments Communicate with drivers and carriers regarding delays, issues, and delivery updates Track cargo as it moves through the supply chain, ensuring on-time drayage and storage. Verify all delivery documentation including PODs and warehouse personnel receipts are uploaded correctly through the designated WMS.Make recommendations with regard to transportation and carrier selection and assist to meet customer requirements Proactively manage service exceptions, delay notifications, and inventory disputes. Process delivery receipts, bills of lading (BOLs), and maintain accurate data in logistics software. Monitor carrier performance, provide feedback regarding service, communication, and reliability. Maintain accurate records and updates within company warehouse management systems (WMS).Requirements of the Logistics Customer Service Representative position High school diploma or equivalent are required Substantial and relevant logistics, trucking, freight dispatching work experience, at least 2 years Transportation, dispatch, logistics, or customer service experience preferred Strong communication and problem-solving skills Ability to multitask and stay organized in a fast-paced environment Detail-oriented with strong follow-up and time management skills Ability to build positive working relationships with drivers, carriers, customers, and internal teams Basic computer proficiency and ability to learn company systems quickly Geographical knowledge and understanding of delivery operations preferred Bilingual English/ Spanish is required.Updated resume is required for consideration. Only Local candidates will be considered - Position does not offer relocation or visa sponsorship. Skills: Billing, Cargo/Freight, Communication Skills, Computer Skills, Customer Relations, Customer Support/Service, Data Quality, Detail Oriented, Documentation, English Language, High School Diploma, Logistics, Logistics Industry Software, Multilingual, Multitasking, Order Management, Order/Customer Fulfillment, Organizational Skills, Performance Analysis, Problem Solving Skills, Record Keeping, Spanish Language, Supply Chain, Time Management, Trucking, Warehousing Integr8staff