Logistics Coordinators' Team Lead

Job Description: The Logistics Coordinator Team Lead supports the Customer Service Team with inquiries from the team and customers about shipments. Duties/Responsibilities: • Handle assigned accounts. • Assists in monitoring team member workloads and offers support when needed. • Collaborates with team members to ensure understanding and implementation of work procedures. • Assists in training and provides support to less experienced team members. • Assists the manager and supervisor in delegating responsibilities and accounts among team members when needed. • Offers input for developing and implementing procedures to improve the team’s efficiency. • Offers input for the development of SOP. • Serves as a knowledge resource for other team members. • Act as a backup when team members are out. • Assist in additional operational tasks as required. • Performs other related duties as necessary or assigned. Education and Experience: • A college degree is preferred, not required. • Previous experience as a Freight Forwarding Customer Service Agent is required. Requires/ Skills/Abilities: • Excellent verbal and written communication skills in English (required) and Spanish (preferred) for US region. Bilingual preferred for other areas. • Strong organizational skills. • Strong problem-solving skills. • Strong customer service skills. • Proficient in MS Office and Cargo Wise 1. • Ability to communicate efficiently with a team. • Ability to create synergy among the team and other departments. • Strong leadership skills.