Logistics and Customer Service Specialist

We are seeking a talented Logistics & Customer Service Specialist. In this role, you will serve as a vital link between customers, sales team, manufacturing facilities, and third-party logistics (3PL) partners. You will own the full order-to-cash lifecycle ensuring order processing accuracy, seamless freight coordination, and exceptional customer experience. The ideal candidate will have: • Experience: 2–5+ years of experience in customer service, order management, or logistics coordination within the CPG, FMCG, or Manufacturing sectors. • Education: Bachelor’s degree in Supply Chain, Business Administration, Operations, or equivalent relevant work experience. • System Proficiency: Experience with ERP systems (e.g., SAP, Oracle, NetSuite, or Microsoft Dynamics). Familiarity with EDI order processing platforms (e.g., SPS Commerce, TrueCommerce). • Location: Must be located in or within commuting distance of Stamford, CT. Responsibilities Order Processing & Account Management • Receive and process customer purchase orders in compliance with company policies and customer specifications. • Manage order changes, backorders, short shipments, and return material authorizations (RMAs). • Monitor inventory availability across regional warehouses to fulfill orders accurately and on schedule. Logistics & Freight Coordination • Coordinate outbound freight shipments with 3PL carriers, freight brokers, and internal transport teams. • Track and trace shipments proactively, identifying and resolving delivery delays before they impact the customer. • Manage shipping documentation (Bills of Lading, Packing Slips, Commercial Invoices). • Review freight invoices for accuracy and track carrier performance metrics (On-Time Delivery, OTIF). Sales Support & Customer Experience • Partner with Sales and Broker networks to provide accurate order status, lead times, and inventory updates. • Resolve customer inquiries, shipping disputes, pricing discrepancies, and chargebacks promptly. • Assist sales representatives with sample orders, customer onboarding, and specialized delivery routing guides. Skills • Logistics Coordination (3 years of experience is preferred) • Customer Service (3 years of experience is preferred) • Order Management (3 years of experience is required) • ERP System (3 years of experience is preferred) Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility). This posting is open for thirty (30) days.