Lead Specialist, Business Analytics

About the Role This Lead Specialist, Business Analytics role aligns with the industry title of CPQ Application Specialist and works within Pearson's global Revenue Operations team. This role will help lead the roadmap, requirements, and continuous improvement of our Configure, Price, Quote capabilities within the Quote-to-Order ecosystem. The ideal candidate has experience with CPQ platforms, eg Salesforce and Zuora, pricing and discounting workflows, product catalog governance, quote approvals, and end-to-end Quote-to-Order processes. They are a strategic operator who is comfortable moving between business process discussions, system design conversations, roadmap prioritization, and stakeholder updates. Key Responsibilities • Oversee the day-to-day operation of capabilities within CPQ applications. Ensure CPQ is running efficiently and configured to support business workflows. This includes driving continuous improvement, applying updates and performing routine maintenance. For example: • Administer and maintain Salesforce CPQ, including product configurations, pricing rules, discounting and approval workflows. • Support product launches by setting up SKUs, bundles, and associated pricing in CPQ. • Configure discount schedules and pricing guardrails to enforce company policies. • Monitor system usage, performance, and adoption; recommend improvements to enhance efficiency. • Collaborate with stakeholders to maintain a view of emerging needs. Translate business goals, pain points, and process gaps into roadmap needs. Identify opportunities to continuously improve how CPQ supports the business strategy. • Learn continuously about advances in CPQ with an eye toward improvement, enhancements and incorporating AI.  • Create a product backlog (user stories, features, and bug fixes) that integrates stakeholder feedback. Prioritize enhancements, defects, and technical debt based on business value, risk, urgency, reduction of manual effort, and strategic alignment. • Develop detailed business requirements, process flows and user stories. Partner with the Salesforce technology team to clarify requirements and design scalable, maintainable CPQ solutions that align with business needs. • Own projects from end-to-end: aligning capabilities to needs, creating business requirements, assisting in development, acceptance criteria and testing. Ultimately accept or reject completed features based on whether they meet requirements and deliver expected value. • Ensure CPQ data is accurate, governed, and scalable. Partner with Pricing, Product, and Operations teams to ensure the availability of data to support CPQ solutions. • Ensure CPQ processes align with broader systems such as Salesforce CRM, CLM, ERP, order management, billing, and pricing systems. • Serve as the L1 first line of support for application users. Troubleshoot and resolve application issues and help colleagues use the software effectively. For example: • Troubleshoot and resolve CPQ issues, including rule conflicts and data inconsistencies. • Conduct user acceptance testing (UAT) and support end-user training on CPQ functionality. Required Qualifications and Skills • Bachelor’s degree in Business, Finance, Engineering, Computer Science, or Information Systems or related field. • 2+ years as a Salesforce CPQ Administrator or similar role. Salesforce CPQ Specialist certification preferred. Experience supporting multi-business-unit, multi-region, or complex product environments. • Domain & Technical Expertise: Hands-on experience with Salesforce CPQ and Zuora. Understanding of pricing strategies, discount logic, and product bundling concepts. Familiarity with ERP integrations, product catalog governance, or master data management. Experience with enterprise pricing models, subscription products, bundled offerings and renewals. • Technical Aptitude and Systems Thinking: Excellent troubleshooting and analytical skills to diagnose and resolve application issues, methodical and resourceful, a logical approach to problem-solving. • Product Management and Agile Skills: Customer Centricity and ability to focus on the evolving needs of our customers and stakeholders. • Adaptability & Continuous Learning: Ability to continuously re-assess prioritization to align with current business goals. Commitment to learning and up-skilling on new software updates, features, and industry best practices. • Coordination & Teamwork: Strong communication and ability to work both independently and as part of a team. Ready to Join Us? If you're ready to make an impact in education, we're eager to hear from you. Let's embark on this journey together! Compensation at Pearson is influenced by factors including skill set, experience, and location. The full-time salary range for this role is $120,000 - $150,000 . Applications will be accepted through 8/28/2026. This window may be extended depending on business needs. At Pearson, we offer a flexible work environment that values work-life balance. We believe that the freedom to work from anywhere, anytime is crucial to our culture and employee satisfaction. In return, we expect employees to have the necessary means to work remotely, adhering to our work-at-home policies regarding home office setup, including but not limited to privacy of records, technology standards, equipment standards, and expectations. Join us in shaping the future of education! If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com. Note that the information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process. About Us Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com. Who we are: At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson. Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com. Job: Data Engineering Job Family: TECHNOLOGY Organization: Chief Business Office Schedule: FULL_TIME Workplace Type: Remote Req ID: 25040 #location