IT, Technical Analyst

Castle Biosciences Earns "Top Workplaces USA Award" for Phoenix, Pittsburgh, and Friendswood! Castle Biosciences Inc. is growing, and we are looking to hire an IT, Technical Analyst working from our Pittsburgh, PA office location with a start date on or before September 16, 2026. Why Castle Biosciences? Exceptional Benefits Package • Excellent Annual Salary + 20% Bonus Potential • 20 Accrued PTO Days Annually • 10 Paid Holidays • 401K with 100% Company Match up to 6% • 3 Health Care Plan Options + Company HSA Contribution • Company Stock Grant Upon Hire A DAY IN THE LIFE OF AN IT, Technical Analyst This position is first line of support for users who need IT assistance, completing or escalating requests. This position also handles most tasks for IT onboarding of new employees, with laptop deployments, equipment ordering, and technical training. Days vary based on the tickets received and new hires expected. Technical analysts also work on IT projects with colleagues within and beyond the IT department. This role will spend the most time addressing help desk tickets for hardware and software issues, assisting users with patience, preparing new hires and facilitating a positive onboarding process by preparing their laptops, ordering their equipment, and providing basic technical training. and supporting technical projects such as infrastructure improvements and software changes. This role will also involve directly supporting our lab environments and instruments Qualifications • Bachelor's degree in information technology, related field, or related experience in lieu of education. • Intermediate understanding of various computer software and hardware • Entry level PowerShell skills with focus on MSFT Active Directory and Office365 • Strong people skills • Please see the full success profile at the end of the job ad. SCHEDULE • This role will be to fulfill support onsite from a schedule time of 5am to 1:30pm to support our lab's morning shift. • This is a full-time position, in office Monday-Friday, working from the Pittsburgh, PA office. • Rotating On-Call schedule. READY TO JOIN OUR BIOTECH TEAM? We truly appreciate your time. If this feels like the right opportunity for you, we'd love for you to complete our mobile-friendly application. We're excited to learn more about you and look forward to connecting soon! Castle Biosciences Awards and Research Developments! WORK AUTHORIZATION All candidates must be legally authorized to work in the United States. Currently, Castle Biosciences does not sponsor H-1B visas, OPT, or employment-related visas. About Castle Biosciences Inc. At Castle, it all comes down to people. After all, disease doesn't just happen - it happens to people. We believe that disease management and treatment decisions can be better informed through a person's unique biology, which is revealed through the scientific rigor of our innovative, laboratory-developed tests. We are committed to empowering healthcare providers and patients with the goal of improved outcomes. Every employee at Castle has an impact on patient care, and we work to ensure that everyone finds their work to be both challenging and rewarding. We behave with integrity and treat our colleagues with respect and kindness. Our culture fosters an environment of trust, transparency, and collaboration. We prioritize and encourage internal growth and professional development. Castle Biosciences is an equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail ReasonableAccommodationsRequest@castlebiosciences.com. This email was created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response. • No third-party recruiters, please