International Shipping & NetSuite Specialist

Company Description Garland Technology is a leading provider of IT and OT network visibility solutions serving enterprise organizations, critical infrastructure, and government agencies worldwide. Since 2011, the company has engineered and manufactured reliable and cost-effective Network TAPs and Network Packet Brokers from its facility in Richardson, Texas. Garland Technology is known for its focus on simple, high-quality designs that help organizations monitor and secure their networks effectively. The company also offers expert guidance for projects of all sizes and is recognized as the inventor of the first bypass technology. Applicants will join a team that values innovation, technical excellence, and customer-focused solutions. The Role in Brief We are looking for a unique individual who is as comfortable managing complex data in NetSuite as they are performing manual labor. You will be the point person for our international shipping operations, responsible for everything from assigning HS Codes and ensuring customs compliance to physically packing, taping, and hand-moving boxes. Note: This is a high-intensity, physical role. We do not use forklifts; all inventory movement is done by hand or rolling cart. Key Responsibilities • Physical Operations: Manually pack, tape, and label shipping boxes. You will be responsible for moving boxes from the packing station to the loading area entirely by hand or cart. • Global Compliance: Accurately assign HS Codes, prepare commercial invoices, and manage documentation for customs clearance to ensure zero delays at the border. • ERP Management: Execute all shipping functions within NetSuite throughout the day. • System Implementation: Use RF-Smart for picking/packing and help streamline our transition to this platform. Physical Requirements (Non-Negotiable) · Physical Endurance: This is a high-activity role. You will be on your feet for a large portion of your shift, involving constant movement, reaching, and bending. · Continuous Lifting: Ability to continuously lift, carry, and stack boxes weighing up to 25 lbs throughout the day. · Occasional Heavy Lifting: Ability to occasionally lift and maneuver boxes up to 50 lbs as needed during the packing and loading process. · Manual Facility (No Forklifts): All inventory movement is performed by hand or with manual carts. Candidates must be comfortable with a role that is primarily physical and does not utilize power equipment. Technical Qualifications • Experience: 2+ years in international shipping and customs documentation. • Software: Proven proficiency in NetSuite. (Experience with RF-Smart is a significant plus and will be prioritized). • Compliance Knowledge: Solid understanding of Harmonized System (HS) codes and international trade regulations. Pre-Screening Questions (Please answer when applying) • Physical Commitment: This role requires the continuous manual lifting of 25 lbs and the occasional manual lifting of 50 lbs, with no forklift assistance. Are you physically able and willing to perform this daily? [Yes/No] • NetSuite Experience: On a scale of 1–5, how would you rate your ability to process "Item Fulfillments" and navigate records within NetSuite? [1-5]Have you ever used RF-Smart in a warehouse environment? • RF-Smart: Have you used RF-Smart (or a similar handheld scanning system) for warehouse management before? [Yes/No] • Customs Knowledge: Do you have experience with Commercial Invoices, HS Codes, and Certificates of Origin? Why apply? If you have the technical brains for global logistics but hate being stuck behind a desk all day, this is the perfect role for you. You will be the "engine room" of our international growth. Benefits: • 401(k) matching • Dental insurance • Disability insurance • Health insurance • Life insurance • Paid time off • Vision insurance Note: Moving expenses will not be covered by the employer.