Integrated Care Coordinator

Overview As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, integrity, quality and trust that are integral to our mission. EO/AA This position serves as the primary contact and care coordinator for complex patients through an extended course of treatment. Responsibilities include managing the coordination of care, such as scheduling multi-specialty appointments, advanced imaging, and diagnostic testing. The role involves continuous interaction with patients throughout their treatment journey, anticipating, recognizing, and solving issues, acting as a liaison between patients and the healthcare system, responding to patient inquiries, and facilitating the resources necessary for optimal patient care. This role requires close collaboration with multiple healthcare disciplines across the institution and with other organizations at a high level to ensure the best possible outcomes for patients. The coordinator receives minimal guidance and often exercises independent judgment in handling intricate patient scheduling needs. Corporate Overview: The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience. Our five hospitals and eleven clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes. Responsibilities Essential Functions • Coordinates patient care across different providers, specialties, and care settings. Focuses on chronic and high-acuity cases to ensure integrated, continuous treatment. • Serves as the primary liaison between patients, internal and external physicians and clinical teams, assessing patient needs, triaging calls, and providing detailed clinical and procedural information. • Manages surgery scheduling, including placing case requests, securing OR times, coordinating with reps for specialized supplies, and ensuring accurate documentation. • Oversees referral work queues, manages and expedites referrals, and ensures the accurate and timely completion of prior authorizations for tests, imaging, and procedures. • Collaborates with external providers to obtain medical records, images, and labs for new and return patients. • Maintains clinic reports, manages waitlists, reconciles visits, and updates all patient-facing documentation. • Educates patients on procedural expectations, clinic resources, and financial requirements through MyChart messages and other communication channels. • Manages Epic work queues for advanced level scheduling, addresses non-medical MyChart inquiries, and oversees all e-faxes and outreach workflows. • Scrubs clinic schedules to confirm procedural accuracy and verify receipt of all necessary records and imaging. • May be required to support and coordinate patient needs with internal and external programs. Knowledge / Skills / Abilities • In-depth knowledge of Epic system scheduling and referrals and template development, and management. • In-depth understanding of insurance benefits, authorizations, and appeals processes. • Proficient with surgical case coordination and multidisciplinary care. • Proficient in all Microsoft suite products. (Word, Excel, Outlook, Teams, Etc.) • Strong coordination and organizational skills. • Excellent communication and liaison skills. • Ability to handle complex scheduling and patient support tasks. • Ability to provide detailed instructions and support to patients and clinical team members. • Ability to coordinate between specialties for complex cases. • Ability to facilitate effective communication between patients, physicians, and clinical staff. Qualifications Required • Associate’s degree or two years’ healthcare coordinator experience. • Minimum of 3 years of experience in healthcare coordination or an administrative role. Qualifications (Preferred) Working Conditions and Physical Demands Employee must be able to meet the following requirements with or without an accommodation. • This position involves light work that may exert up to 20 pounds and may consistently require light work involving lifting, carrying, pushing, pulling, or otherwise moving objects. This position involves standing for extended periods of time and is not exposed to adverse environmental conditions. Physical Requirements Carrying, Climbing, Color Determination, Crawling, Far Vision, Lifting, Listening, Manual Dexterity, Near Vision, Non Indicated, Pulling and/or Pushing, Reaching, Sitting, Speaking, Standing, Stooping and Crouching, Tasting or Smelling, Walking Multi-lingual Candidates Welcomed To inquire about this posting, email: careers@hsc.utah.edu EEO Statement University of Utah Health Hospitals and Clinics, a part of The University of Utah, values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patient populations. All qualified individuals are encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities. University of Utah Health Hospitals and Clinics, a part of The University of Utah, is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both. To request a reasonable accommodation for a disability, please contact the University of Utah Health Hospitals and Clinics Human Resources office at 801-581-6500. If you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity (OEO). More information, including the Director/Title IX Coordinator's office address, electronic mail address, and telephone number can be located at: www.utah.edu/nondiscrimination/ Online reports may be submitted at oeo.utah.edu/ The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Hospitals and Clinics Human Resources at (801) 581-6500 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or Hospitals and Clinics Human Resources at (801) 581-6500 if you have questions regarding the post-retirement rules. This position may require the successful completion of a criminal background check and/or drug screen. Requisition Number 84078 Reg/Temp Regular Employment Type Part-Time Shift Day Work Schedule TBD (hours of operation are 06:30-18:00) Location Name Huntsman Cancer Hospital Workplace Set Up Hybrid City SALT LAKE CITY State UT Department HCH CST 60C RETURN PATIENT SVC Category Customer Service Workplace Set Up Hybrid