Host/Hostess - Full Time

Hotel Name: M Social Sunnyvale Location: Onsite – Sunnyvale, CA Salary Range: $20.00 Hourly Join the Team at M Social Sunnyvale At M Social Sunnyvale, we don’t just welcome guests—we create moments, spark connections, and bring energy to every interaction. Designed for the young at heart, M Social delivers a bold and vibrant hospitality experience. About M Social Sunnyvale As the first ground-up M Social in the U.S., this innovative property features 263 rooms, a dynamic courtyard, and the signature Beast & Butterflies social hub. Located in Silicon Valley, the hotel blends technology, design, and social connectivity to create a unique guest experience. As part of Millennium Hotels & Resorts, a global hospitality leader with over 145 hotels across key destinations worldwide, our hotel is backed by a legacy of quality, consistency, and service excellence—driven by a passion for hospitality, an entrepreneurial spirit, innovation, and a progressive, solutions-oriented approach." At Millennium, we are guided by our core values: Passion for Hospitality – Delivering meaningful and memorable guest experiences Entrepreneurial – Taking ownership and acting with agility Innovation & Progressive – Continuously improving how we operate and serve Solutions & Results Oriented – Staying adaptable and focused on results These values shape how we work, how we lead, and how we create exceptional experiences for our guests and our teams. About the Role: As our Host / Hostess, you will be one of the first points of connection for guests visiting Beast & Butterflies. You will create a warm and welcoming first impression, manage the flow of the restaurant, coordinate seating, and support the service team in delivering a seamless dining experience. This role is ideal for someone who is personable, organized, confident, and genuinely enjoys connecting with people in a fast-paced, social environment. Your Impact – Guest Experience You will set the tone for the guest experience from the moment guests arrive. Through a warm welcome, thoughtful communication, and attentive service, you will help create an atmosphere that feels inviting, energetic, and distinctly M Social. What You'll Be Doing Guest Welcome & Experience Welcome guests with a warm, friendly, and engaging attitude Create a positive first and last impression for every guest Manage guest arrivals, seating, and departures in a professional manner Provide accurate information about the restaurant, menus, hours, and hotel amenities Answer guest questions and assist with special requests Anticipate guest needs and communicate relevant information to the service team Handle guest concerns professionally and involve management when appropriate Reservations & Seating Manage reservations and waitlists accurately using the restaurant reservation system Maintain an organized and efficient seating plan Escort guests to their tables and provide menus as appropriate Communicate estimated wait times accurately Monitor table availability and coordinate seating with servers and management Balance guest preferences with restaurant capacity and service flow Communicate special occasions, VIP guests, allergies, and other relevant information to the service team Restaurant Operations Maintain a clean, organized, and welcoming host stand and entrance area Ensure menus, reservation materials, and guest supplies are properly stocked Assist with opening, closing, and side-work duties Monitor the dining room and communicate operational needs to the appropriate team members Assist servers and other team members during busy periods as needed Support smooth guest flow throughout the restaurant Team Collaboration Work closely with servers, bartenders, food runners, culinary staff, and management Communicate effectively regarding reservations, guest needs, table status, and service priorities Help maintain an organized and positive restaurant environment Support team members during high-volume service Contribute to a team-first culture where everyone works together to create an exceptional guest experience Safety & Compliance Follow all food safety, sanitation, and health department regulations Follow company safety policies and procedures Maintain a clean and safe entrance and host stand Report spills, hazards, maintenance concerns, or other issues promptly Follow established procedures for guest information and reservation records Passion for hospitality and creating memorable guest experiences Warm, friendly, and engaging personality Strong communication and interpersonal skills Professional appearance and positive attitude Excellent organizational and multitasking abilities Ability to remain calm and professional in a fast-paced environment Strong attention to detail Ability to work effectively as part of a team Flexibility to work evenings, weekends, holidays, and varying shifts Technical / Role-Specific Requirements Previous host, hostess, server, restaurant, hotel, or customer service experience preferred Experience with restaurant reservation systems preferred Experience with POS systems is a plus Strong knowledge of basic restaurant operations and dining etiquette Ability to manage multiple guest requests and seating priorities simultaneously Food Handler Card required or ability to obtain upon hire, as applicable Preferred Qualifications Previous hotel or lifestyle restaurant experience preferred Experience with OpenTable or similar reservation systems is a plus Previous experience in a high-volume restaurant environment Strong knowledge of local dining and hospitality offerings is beneficial Bilingual abilities are a plus Physical Requirements Ability to stand and walk for extended periods throughout the shift Ability to frequently move throughout the restaurant and lobby areas Ability to bend, reach, stoop, and move as needed during service Ability to safely carry menus, supplies, and other items Comfortable working in a fast-paced, high-volume, guest-facing environment Education High school diploma or equivalent preferred Equivalent combination of education and relevant experience will be considered At Millennium Hotels & Resorts, we support our employees with a competitive benefits package designed to promote wellbeing and long-term success: Medical, Dental & Vision Insurance Company-paid Life and AD&D Insurance Short-Term and Long-Term Disability Coverage 401(k) Retirement Plan with Company Match (where applicable) Paid Time Off & Paid Holidays Hotel Room Discounts across our global portfolio Employee Assistance Program (EAP) Benefits eligibility and offerings are subject to plan terms and company policy. Why Join Us At Millennium Hotels & Resorts, you’re not just taking on a role—you’re joining a global organization committed to people, performance, and growth. Whether you’re supporting operations behind the scenes or delivering service on the front line, your work contributes to a culture focused on hospitality, collaboration, and results. If you’re looking for an opportunity to grow, contribute, and make an impact, we invite you to join our team.