GSOC Operator

Description GSOC Operator Have a passion for service? Ready to build a career, not just find another job? M1 Global has the opportunity you've been looking for! About Us: At M1 Global, we are reshaping the security industry with a dynamic, service-driven approach. We are proud to provide top-tier security and loss prevention services to our valued clients and we're growing fast! If you're ready to be part of a company that values your commitment and supports your career goals, apply today! What We Offer: • Weekly Pay - Your hard work rewarded fast. • Competitive Benefits - Health, Dental, Vision, and more. • Flexible Schedules - Work-life balance matters. • 401 (k) Program - Invest in your future. • Easy Online Application Process - Get started in minutes! Your Responsibilities: • Provide Excellent Customer Service • Monitor CCTV Camera System and accurately document activity in a daily report • Observe, Survey, and Report on activities at your assigned location • Respond Rapidly in critical situations • Strong situational awareness and ability to assess potential threats. • Proficiency in using security systems (CCTV, access control, alarm panels). • Strong customer service and interpersonal skills to interact professionally with visitors and employees. • Ability to enforce security policies with firmness and diplomacy. • Excellent verbal and written communication skills. • Ability to remain calm under high-pressure situations and emergencies. • Physically capable of standing for extended periods, conducting patrols, and responding quickly to security incidents. Visitor Management & Access Control • Greet and verify visitor identity upon arrival. • Utilize a visitor management system to check guests in and out. • Issue visitor badges and provide appropriate directions. • Maintain accurate and detailed visitor logs. • Enforce security policies to prevent unauthorized access. Security & Surveillance • Monitor CCTV cameras, alarm systems (fire/intrusion), and access control panels for any irregularities. • Conduct security patrols and inspect assigned areas to ensure a safe environment. • Identify potential security risks and mitigate them before escalation. • Maintain communication with the on-site security team and operational staff. Incident Response & Reporting • Report any security breaches, suspicious activities, or safety concerns to Metro One leadership. • Respond promptly to alarms and emergencies, including fire drills and evacuation procedures. • Provide immediate support during medical emergencies, fires, and security threats. Communication & Customer Service • Answer calls and inquiries with professional etiquette. • Educate visitors and employees on security protocols and policies. • Maintain a positive and professional demeanor while ensuring safety procedures are followed. What We're Looking For: • Strong situational awareness and ability to assess potential threats. • Proficiency in using security systems (CCTV, access control, alarm panels). • Strong customer service and interpersonal skills to interact professionally with visitors and employees. • Ability to enforce security policies with firmness and diplomacy. • Excellent verbal and written communication skills. • Ability to remain calm under high-pressure situations and emergencies. • Physically capable of standing for extended periods, conducting patrols, and responding quickly to security incidents. Why M1 Global? If you're looking for more than just a job - if you want to be part of a growing, supportive team where your hard work matters - Metro One is your next career move. We are dedicated to delivering unmatched service to our clients and creating a best-in-class work environment for our employees. Grow your career. Strengthen your skills. Make a difference. M1 Global is an Equal Opportunity Employer. Requirements • Must have a valid/active Security Guard Card BSIS • Must have reliable form of transportation to and from assigned workstations • Have or the ability to obtain a CPR, First AID, AED Card • Multitasker, 1 year experience in SOC • Able to sit and stand for 8 hours • Strongtechnical aptitude • Proven customer service skills