Field Service Representative (Level 1-3)

Hourly Range: $24.38 - $27.32 Relocation: No About Us Oncor Electric Delivery Company LLC, headquartered in Dallas, is a regulated electricity transmission and distribution business that uses superior asset management skills to provide reliable electricity delivery to consumers. Oncor (together with its subsidiaries) operates the largest transmission and distribution system in Texas, delivering power to nearly 4 million homes and businesses and operating more than 145,000 miles of transmission and distribution lines in Texas. Position Summary As a Field Service Representative at Oncor, you are responsible for working service orders involving the disconnecting, reconnecting, setting, reading, and investigating of meters on residential, commercial, and industrial premises. These orders must be completed safely and within prescribed timeframes to ensure the proper delivery and measurement of electric energy. This position will have an assigned service territory within our Oncor Electric Delivery Company market and be based out of our Waco Service Center. Key Responsibilities • Determine the type of meters required to initiate service. • Maintain professionalism when engaging with residential and commercial customers. • Use proper test equipment to verify voltage and protect against faulty or hazardous conditions. • Ensure service order completion within specified timeframes across a diverse geographic area while adhering to Company safety rules/regulations and providing quality customer service. • Ensure the integrity of the Company’s measurement devices and energy delivery by evaluating premises for diversion of energy, faulty or inappropriate wiring, incorrect recording of readings, and properly documenting diversion. • Drive for long periods as needed. • Perform all essential aspects and functions of the job, as well as any additional job requirements. Skills • Able to carry out tasks with all necessary details to complete the work effectively. • Consistently introduces new ideas and demonstrates original thinking. • Works well as a member of a team. • Self‑motivated to perform without outside assistance. • Motivated by contributing to the success of projects and the organization. Education & Experience • High School diploma, GED, or equivalent required. • Valid Texas Driver’s License required. • Applicants with experience in meter reading or related electric measurement are encouraged to apply. • Applicants with experience working with electric utility field service orders are encouraged to apply. Measures of Success • Demonstrates knowledge of metering applications, including proper voltages and associated hazards. • Able to recognize sub‑standard metering installations and take appropriate action. • Interacts effectively with internal and external stakeholders to resolve issues in accordance with Company policies and standards. • Demonstrates contribution to workgroup and Company goals. • Performs work with minimal supervision while maintaining a mentoring relationship. • Follows Measurement Services safety procedures to ensure the safety of employees and the public. Benefits At Oncor, we offer a comprehensive set of benefits, compensation and performance management programs designed specifically to attract, retain, motivate and reward our high-performing workforce. Our supportive and inclusive culture allows every team member the opportunity to thrive and make a difference. We invest in our employee’s success and well-being by offering such things as: • Annual incentive program. • Competitive health and welfare benefits (medical, dental, vision, life insurance). • Ability to earn wellness incentives (up to $2,300 in 2026 as an Employee only) and other wellbeing resources. • 401k with dollar-for-dollar company match up to 6%. • 401k match for student debt program. • Cash balance pension plan. • Tuition reimbursement. • Competitive vacation, 10 company holidays and 2 personal holidays. • Paid parental leave. • Other perks such as commuter benefits, electric vehicle incentive program, appliance purchase plan. Participation in benefit programs for employees in collective bargaining units is subject to the applicable collective bargaining agreement.