Emergency Telecommunicator

## **Summary** Under direct supervision, facilitates emergency and routine public safety communications between the general public, public safety responders and their respective support agencies; utilizes specialized radio, telephone and computer systems in order to prevent or lessen the likelihood of loss of life or property. ## **Essential Job Functions** • Essential Job Functions:** *(Essential function, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge, skills and other characteristics. This list of tasks is ILLUSTRATIVE ONLY, and is not a comprehensive listing of all functions and tasks performed by positions in this class.)* * * • Responds to telephone, Text-2-911, and TTY/TDD calls from the public, supported agencies and outside agencies in relation to requests for emergency assistance, routine assistance, and general information; initiates telephone calls to facilitate the exchange of information as required. • Identifies and coordinates Emergency Fire Dispatch (EFD) calls, Emergency Medical Dispatch (EMD) calls, and Emergency Police Dispatch (EPD) calls including guiding callers through basic medical/first aid, scene, and personal safety steps to be taken until the arrival of qualified field responders. • Utilizes a Computer Aided Dispatch (CAD) System to enter calls for service, responder status, and to add pertinent information to calls for service and/or responder activities; prioritizes calls for service and monitors responder status; conducts research on names, locations, phone numbers, vehicles and property in conjunction with fire, law enforcement, and medical situations. • Tracks responders through the combined use of telephone, radio, CAD, and GPS mapping systems; ensures the expedient dispatch of appropriate responders. • Utilizes various radio frequencies in order to communicate effectively with relevant government and civilian entities; ensures an expedient response to emergencies and routine calls. • Coordinates the flow of information between public safety responders to both governmental and civilian support agencies; for example: notification of malfunctioning traffic signals and requests for tow trucks. • Utilizes the Criminal Justice Information System (CJIS) to make inquiries in relation to persons and property; conducts research regarding driver's licenses, driver history, vehicle registration, and criminal history. • Conducts information quality control; ensures accuracy and completeness of information gathered. • Upon request, activates Emergency Warning Systems providing advance warning to County residents regarding imminent danger or disseminating critical information. • Maintains all required certifications, licenses, and professional development efforts by obtaining continuing educations credits, attending emergency communications-specific training, conferences, and seminars. • Performs other duties as assigned or required. ** ** ## **Qualifications** Knowledge And Skills ** ** • Knowledge of dispatch and emergency response processes and activities. • Knowledge of dispatch technology and tools. • Knowledge of emergency response standards and protocol. • Knowledge of Emergency Fire Dispatch, Emergency Medical Dispatch, and Emergency Police Dispatch practices and standards. • Knowledge of law enforcement, fire suppression, and emergency medical technology, terminology, and practices. • Knowledge of weather watch and warning systems. • Skill in coordinating dispatch/emergency response assistance. • Skill in providing necessary instruction or information pertinent to citizen and officer well-being. • Skill in utilizing telephone, radio and CAD systems to ensure expedient dispatch assistance. • Skill in liaising with relevant internal and external parties in relation to the delivery of dispatch services. • Skill in en uring accuracy and completeness of all relevant dispatch information gathered. • Skill in monitoring and maintaining emergency response systems. ** Minimum Qualifications** High School Diploma or equivalent and must be able to pass a pre-employment drug screen and background investigation in accordance with Wyoming Peace Officer Standards and Training Commission rules. Ability to work shift work, holidays, and weekends as the schedule requires.