Emergency Services Deployment Operator (911 Operator)

Salary $44,616.00 - $59,721.00 Annually Location Detroit, Michigan, MI Job Type Certified-Regular Civil Service Job Number 20270201313948SMB Department Police Department Opening Date 10/05/2026 Bargaining Unit 1640-AFSCME NonSupervisory Local 1023 - Police - E Description SUMMARY: Under general supervision, receives and processes emergency telephone calls for public safety emergency services; and have charge of police dispatch and communications operations. Examples of Duties MAJOR JOB DUTIES: 1. Receives emergency calls from the public and prioritizes and processes them into a pre-established computer format for a concise event at a precise location. 2. Instructs callers in the performance of urgent procedures prior to arrival of emergency services, as required. 3. Refers citizens' non-emergency calls to the appropriate agencies. 4. Relays information and contacts appropriate agencies or personnel to resolve routine problems. 5. Executes accurate and expedient public safety communications work in response to a high volume of emergency and non-emergency calls. 6. Handles routine contacts with other divisions or sections of the department. 7. Operates the Telecommunications Devise for the Deaf (TDD). 8. Receives emergency service telephone calls from police officers and/or other authorized personnel. 9. Transmits requests for immediate information received from public safety communicators, authorized personnel and radio field units on wanted persons and vehicles, gun and vehicle registrations, driver's licenses and routing inquiries. 10. Receives computer print-out and routes to appropriate location. 11. Operates dispatch monitoring and activity consoles and equipment. 12. Dispatches runs to police field personnel. 13. Performs related clerical work. 14. Assists new operators with on-the-job training. Minimum Qualifications QUALIFICATIONS: High school graduation or G.E.D.; preferably completion of two years of college with courses in criminal justice, public administration and/or computer science. Six months to one (1) year of experience in the use of, and familiarity with computer-aided dispatch and communication equipment. Three (3) years of customer service experience. Supplemental Information Evaluation Plan Monitored in-person testing: 70% Interview: Pass/Fail Evaluation of Training, Experience & Personal Qualifications: 30% Total of Interview and Evaluation T.E.P: 100% Additional points may be awarded for: Veteran Points: 0 – 15 points Detroit Residency Credit: 15 points EMPLOYMENT BENEFITS The City of Detroit offers a competitive and comprehensive employee benefit package. We pride ourselves on the longevity of our employees. Part of the reason for the low turnover rate is the exceptional benefit package listed below. Benefits include, but are not limited to the following: HEALTH • Medical - Eligible for hospital, surgical, and prescription drug benefits. • Dental • Vision INSURANCE • Life Insurance - Optional group insurance available to employee and their family. The City pays 60% of premium for first $12,500 of employee life insurance. Employee may purchase, at own expense, life insurance for spouse and each dependent. • Long-Term Disability Insurance (Income Protection Plan) - The City offers disability insurance through payroll deductions for persons who become disabled and who are not yet eligible for a service retirement. PAID TIME OFF • Sick Leave • Vacation • Holidays OTHER LEAVE BENEFITS The City also has the following paid and unpaid leaves; funeral leave, Family and Medical Leave, jury duty, military duty leave, unpaid personal leave, RETIREMENT BENEFITS City Employees Retirement System As a regular City employee you automatically become a member of the General Retirement System. This entitles you to a retirement allowance after: • Completion of thirty (30) years of service; • At age sixty (60) if you have at least ten (10) years of service, or • At age sixty-five (65) with eight (8) years of service. • In the event of disability, other eligibility rules apply); • An early, actuarially reduced, retirement is offered after you have attained at least twenty-five (25) years of service; • Employees are vested after ten (10) years of service, regardless of age. ADVANCEMENT OPPORTUNITIES - Employees have many opportunities for growth and career advancement throughout all City departments and divisions. Have a successful career with the City of Detroit. Always remember that you are a part of a team with a common Vision of delivering excellent service to the citizens of the City of Detroit.