Driver License Technician Trainee (Colorado Springs)

Department Information The mission of the Colorado Department of Revenue (CDOR) is to become a trusted partner to every Coloradan to help them navigate the complexities of government so they can thrive. We are driven by our values of service, teamwork, accountability, integrity, and respect. The vision of the department is to empower businesses and individuals through quality customer service, innovation, and collaboration. We celebrate diversity and support an equitable and inclusive culture. We embrace our differences because we believe this brings innovation to our work. For more exciting information about the Department of Revenue, please enjoy this brief video ! Helpful Tips For Applying Applying for a Job with the State of Colorado . What Happens After You Apply. Description Of Job Division of Motor Vehicles (DMV) Do you have a passion for making a difference in Coloradan’s lives? Do you like being involved in complex and critical policy issues that have wide-scale impact? Enjoy motivating, developing, and guiding people to reach a common goal? The Division of Motor Vehicles (DMV) has a job opportunity for someone who is passionate about leading teams, developing strategic goals and priorities, and driving results. We want to tap into your love of making an impact for our customers and our remarkable employees who make a difference every day all over Colorado. Watch this short video of what it’s like to work at the DMV! What We Do The Driver License section provides Colorado credentials to the citizens throughout the state which include driver licenses, instruction permits, commercial driver licenses, and identification cards. A typical day in the life of a Driver License Technician Trainee: In this trainee role, you will learn to ensure compliance with Colorado Revised Statutes and Federal laws, Department policies, rules and procedures in the issuance of Colorado documents to qualified applicants. Once you are trained and certified, you might have an opportunity to promote! If you're ready to grow a career with the State of Colorado and participate in all the benefits as a State employee, then this job may be for you! Primary Duties • Interact with customers as the primary point of contact. • Communicate with customers about their needs, eligibility, and ensure compliance. • Assess the applicant's behavior and source documents and exercise first-line decision-making related to acceptability of source documents, proof of identity, suspected fraud, medical requirements, etc. • Process computer-generated driver's license, identification documents and hearing requests. • Administer written, oral, automated testing and grade examinations for all classes of commercial, standard and motorcycle licenses and permits • Qualify applicants for a driver's license and Colorado ID card by determining applicant's needs and eligibility. • Assess authenticity of documentation by comparing applicant's statements with available data. • Collect and account for money received for all documents issued. (This includes maintaining a cash drawer, counting cash, and balancing receipts) This position reports onsite at the Glenwood Springs Driver License Office, located at 2447 N Union Blvd, Colorado Springs, CO 80909 . May be required to travel and work between multiple Driver License Offices. The successful candidate will be required to sit and stand for long periods throughout the day. 2447 N Union Blvd, Colorado Springs, CO 80909 Residency Requirement Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights This posting is only open to residents of the State of Colorado at the time of submitting your application. Applicants may be ineligible to apply for this position and subsequently disqualified if they do not have a Colorado address and a Colorado State issued Driver's License at the time of application. Class Code & Classification Description Technician I (H4M1IX) Minimum Qualifications Must meet one of the following or any combination of experience/education to meet the minimum (MQ) qualifications: Option 1 • 1 year of experience in a customer service role. OR Option 2 • College or university coursework in Business Administration, Accounting, Public Administration, Management, Information Technology, or similar field may substitute for the required experience on a year-for-year basis Document this experience in your application IN DETAIL, as your experience will not be inferred or assumed. NOTE: If submitting a transcript, certification or other relevant materials, candidates may redact information that identifies their age, date of birth, or dates of attendance at or graduation from an educational institution. Preferred Qualifications The ideal candidate will possess the following skills: • State experience in a work environment in which laws, rules, and regulations are put into place • Customer service skills utilizing conflict resolution techniques • Problem solving skills • Demonstrated written communication, computer and data entry skills • Prior work in a high stress environment maintaining a professional attitude • Collaboration and teamwork skills • Prior work in accounting, counting cash, and balancing receipts Driver License Systems Fundamentals (DLF Certification) Newly hired (or transferred) Driver License Technician Trainees are designated "in training" for the first year in this position. Driver License Technician Trainees receive Driver License Fundamentals (DLF) training and regular DLF skills evaluations. Before completing one year in position Driver License Technician Trainees are required to complete DLF Certification. After one year in the position, the Trainee may be reallocated to a Technician II. Failure to achieve DLF Certification during the first year in position may result in removal from position and possible termination of employment. Conditions Of Employment With The CDOR Employees are in a position of public trust in the performance of their job duties and must operate in a manner that maintains the highest standards of honesty, integrity, and public confidence. As a condition of employment with the CDOR , all personnel must file all necessary Colorado Individual Income Tax (CIIT) returns and pay tax obligations, therefore all employees must undergo a pre-employment evaluation of their tax records/accounts to ensure compliance with this policy. Final candidates must also complete a successful background investigation and reference check prior to appointment. Certain positions based on duties may require scheduled background investigations. Pursuant to the Universal Driving Standards Policy , any worker who will be expected to drive a State-owned vehicle is responsible for maintaining a safe driving record and a valid driver license prior to driving any State-owned vehicle. To Be Compliant With The New Fleet Vehicle Policy, Motor Vehicle Records (MVRs) Will Be Pulled For Review For Workers Who • Have an assigned State fleet vehicle • Are required to operate a vehicle as part of the position • Utilize a State fleet vehicle as a pool vehicle Minimum Qualification Screening A Human Resources Analyst will only review the work experience/job duties sections of the online job application, to determine whether you meet the minimum qualifications for the position for which you are applying. Only complete applications submitted before the closing date of this announcement will be reviewed. • Cover letters and resumes are encouraged to be attached to applications, however they WILL NOT be accepted in lieu of the official State of Colorado online application. CDOR does not review attachments of any kind during the application process. Part-time work experience will be prorated. • Applicants must meet the minimum qualifications to continue in the selection process for this position. Do not use "see resume" or "see attached" statements on your application. • List your employment history starting with the most recent job, including part-time, temporary, and volunteer jobs. If more than one job was held with a given organization, list each job held as a separate period of employment. • Information must be accurate, including dates of employment. If it is found that information provided is falsified, you will not be considered for a job with the State of Colorado and/or may be removed from a job after hire. • The eligible list established from this posting may be used to fill additional vacancies. Email Address All correspondence regarding your status in the selection/examination process will be conducted via email. Please set up your e-mail to accept messages from "state.co.us" and "info@governmentjobs.com" addresses. It is your responsibility to ensure that your email will accept these notices and/or review your junk mail and spam filtered email. Appeal Rights As an applicant who has been removed from consideration during the selection or comparative analysis process, you may file an appeal with the State Personnel Board and/or request a review by the State Personnel Director. A standard appeal form is available on the State Personnel Board website, https://spb.colorado.gov/forms-and-filing . If you appeal, your appeal must be submitted in writing on the official appeal form, signed by you or your representative, and received at the following address within ten (10) days of your receipt of this notice: Colorado State Personnel Board/State Personnel Director, Attn: Appeals Processing, 1525 Sherman Street, 4th Floor, Denver, CO 80203. Fax: 303-866-5038. Phone: 303-866-3300. Email address: dpa_state.personnelboard@state.co.us. The ten-day deadline and these appeal procedures also apply to all charges of discrimination. Refer to Chapters 4 and 8 of the State Personnel Board Rules and Personnel Director's Administrative Procedures, 4 CCR 801, for information about the appeals process. The State Personnel Board Rules and Personnel Director's Administrative Procedures are available at spb.colorado.gov . Supplemental Information Equity, Diversity, and Inclusion Compliance The State of Colorado strives to create a Colorado for All by building and maintaining workplaces that value and respect all Coloradans through a commitment to equal opportunity and hiring based on merit and fitness. The State is resolute in non-discriminatory practices in everything we do, including hiring, employment, and advancement opportunities. The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law. The Colorado Department of Revenue is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Inbox at dor_ohr@state.co.us We are committed to building work environments that are inclusive and reflect our communities and the diverse talents of all people. We strongly encourage candidates from all backgrounds and abilities to apply. If Not Applying Online, Submit Application To If you are not able to submit an online application, a paper application is available at this link: PDF State Paper Application . Paper applications must be received via email to DOR_talentacquisition@state.co.us by the closing date and time of the application period listed on this announcement. Methods Of Appointment Appointment to the vacancy or vacancies represented by this announcement is expected to be from the eligible list created. However, at the discretion of the appointing authority, the position(s) may be filled by another method of appointment for a valid articulated business reason. Step Pay Program Per the requirements of the Step Pay Program, any former or current State employee must be paid a rate that is equal to or greater than the appropriate step pay rate within their classification's pay range based on completed years in their current class series.