The Service Rep LTC performs routine delivery of oxygen and equipment in a professional, safe, and timely manner. This includes accurate recordkeeping, excellent customer service, and adherence to DOT/FDA/OSHA/Lincare safety standards.
Job Functions
• Makes oxygen deliveries (liquid oxygen, cylinder, and concentrator) and equipment checks on a daily route as determined by customer base and Lincare routing system
• Deliveries may include refilling reservoirs with liquid oxygen from a truck mounted tank
• Performs minor equipment repairs and preventative maintenance on equipment both in the facility and at the center
• For equipment repairs requiring other than minor repair work, equipment is to be packaged for shipment to the manufacturer or their designee
• Responsible for equipment maintenance per schedule recommended by the manufacturer
• Maintains company vehicle in clean and orderly manner
• Makes daily inspections and completes proper paperwork
• Maintains established preventative maintenance schedule
• Cleans rental equipment when returned to the center, in accordance with Lincare policies and procedures
• Maintains cleanliness and organization of warehouse/storage area
• Follows FDA guidelines pertaining to cylinder tracking and oxygen analyzer testing
• Follows Lincare policies as indicated in the operations manual and training manuals, including those found in the Safety & Regulatory manual regarding General Safety, OSHA (includes the proper use of Personal Protective Equipment), DOT (includes adherence to the Vehicle Safety Disciplinary Policy), FDA, and Emergency Planning
• Works as on-call service representative evenings and weekends on an as scheduled basis
• Frequency is determined by the center size and the number of employees available to share in the responsibility
• Must respond in a timely manner and record information on Service Call Report
• May serve as a backup for other employees