Customer Service Specialist

Job Description Join a Mission-Driven Organization Where Your Work Makes a Difference Imagine building your career with one of the nation’s leading Catholic membership organizations. At Catholic Order of Foresters (COF), we combine a professional, innovative environment with a mission rooted in faith and service. Our collaborative culture, passion for community impact, and opportunities to serve on internal committees make COF not just a place to work, but a place to grow, thrive, and belong. Learn more about how we serve communities nationwide at www.catholicforester.org. About the Role: Customer Service Specialist – Naperville, IL As a Customer Service Specialist you will be responsible for interacting daily with members and producers through both phone calls and written correspondence to accurately service and maintain insurance policies in a call center environment. You will address inquiries, resolve issues, and ensure a high level of customer satisfaction by providing clear, accurate, and timely information. Your role will require you to manage policy updates, respond to service requests, and assist with various account-related matters while maintaining attention to detail and accuracy. What It Takes to Succeed To succeed in this position, you must demonstrate a strong ability to communicate effectively, handle complex customer issues, and provide solutions with a sense of urgency. Critical thinking and problem-solving skills are essential to address and resolve any challenges that arise, and you will need to be adaptable and organized to manage multiple tasks in a fast-paced environment. You will also be expected to exhibit a high level of professionalism and tact when dealing with members, ensuring that each interaction is positive and productive. Qualifications An Associate’s or Bachelor’s degree is preferred, or a combination of education and relevant experience. The ideal candidate will also possess flexibility, creativity, and the ability to maintain focus under pressure. This position requires someone who can take ownership of their responsibilities, remain calm and solution-oriented in stressful situations, and be proactive in providing excellent customer service to ensure our members' needs are met. Compensation & Benefits • The expected hiring range will be $22.28/hour - $27.59/hour and will depend on a variety of factors to include, but not limited to, location, experience, education, skill level, and other relevant factors. • Workweek: 36.25 hours. • Comprehensive benefits package including: Health, Dental, Vision, Life, Short & Long-Term Disability, EAP, Legal/Identity Theft insurance, LTC, Emergency savings, 401(k), HSA, Paid vacation and holidays, Wellness program, and Tuition Reimbursement Why Join Us? At COF, you won’t just be part of a team, you’ll be part of a mission. You’ll have the chance to contribute your talents in meaningful ways, grow your career, and be supported by a culture that values innovation, collaboration, and service.