Customer Service Rep

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction. Job Functions • Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system • Assesses customer need for additional products/services • Assesses customer compliance with physician orders • Answers questions and provides customer education regarding products/services • Documents calls in computerized record keeping system • Enters customer orders in computerized system • Verifies and updates demographic information such as address and telephone number in computerized records