Customer Service Administrator

Job Summary We are seeking a Customer Service Administrator for a contract opportunity in Fremont, CA within a manufacturing environment. This role is ideal for a customer-focused professional with experience supporting order management, sales quotations, customer communications, and internal coordination. The Customer Service Administrator will serve as an important link between customers, sales, and operations, helping ensure customer requests are handled accurately, professionally, and on time. This is a strong opportunity for someone who enjoys a collaborative team environment, supportive leadership, hands-on training, and the chance to contribute to process improvement while supporting business-critical customer service functions. Key Responsibilities - Answer and triage customer phone calls through the Customer Support phone group, helping resolve requests or route issues appropriately. - Process basic customer transactions, including sales quotations and sales orders, within business systems. - Manage order lifecycle updates, including scheduling requests, changes, data accuracy, and customer notifications. - Maintain accurate customer contact records, actions, and responses in internal systems. - Coordinate customer issues, inquiries, and opportunities with sales, operations, and other internal teams. - Participate in team meetings, training sessions, continuous improvement initiatives, and other assigned duties. Compensation and Benefits - Pay rate: $26 per hour. - Job type: Contract/Temporary. - Location: Fremont, CA. Required Qualifications and Skills - Support customer phone inquiries, triage requests, and help resolve customer service needs. - Process sales quotations, sales orders, scheduling updates, and customer notifications. - Maintain accurate customer information and document customer interactions in business systems. - Coordinate with internal sales and operations teams to support customer requirements. - 3 to 5 years of experience in customer service, customer support, order administration, sales support, or a related administrative role. - Experience entering and managing customer orders, quotations, or transaction records in business systems. - Strong verbal and written communication skills with a professional customer service approach. - High attention to detail and ability to maintain accurate data and documentation. - Ability to prioritize requests, follow up consistently, and coordinate across departments. - Proficiency using business systems, CRM tools, ERP systems, or similar order management platforms. - Positive, team-oriented mindset with initiative and a continuous improvement focus. Preferred Qualifications - Experience in a manufacturing, distribution, or operations-based environment. - Familiarity with sales order processing, quotation workflows, and customer account maintenance. - Experience working as a liaison between customers, sales teams, and operations teams. - Ability to identify opportunities for process improvement and contribute ideas in team settings. Equal Opportunity Employer / Disabled / Protected Veterans The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team. AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.