Customer Experience Associate - 403596

Client Overview Our client is a dynamic organization focused on delivering exceptional customer service and innovative solutions, and they are currently looking to add a Customer Experience Associate to their team. The company values diversity and fosters an inclusive environment. Employees are encouraged to grow professionally and contribute to a collaborative culture. Salary/Hourly Rate $22/hr Position Overview The Customer Experience Associate interacts with customers to provide information about products and services, resolve complaints, and ensure a positive experience. The role involves handling inquiries, processing orders, and maintaining accurate records. Responsibilities Of The Customer Experience Associate • Provide information about products and services via phone, email, or in person. • Enter orders, cancel accounts, and obtain complaint details. • Keep records of customer interactions and actions taken. • Check and resolve customer problems. • Contact customers regarding inquiries or claim results. • Determine charges, collect payments, and arrange billing. • Complete contract forms and prepare change of address records. • Refer unresolved grievances to designated departments. • Resolve service or billing complaints by exchanging merchandise, refunding money, or adjusting bills. Required Experience/Skills For The Customer Experience Associate • Strong communication and interpersonal skills. • Ability to handle repetitive tasks and sit for extended periods. • Experience in customer service or a related field (6 months to 1 year preferred). • Proficiency with computers and data entry. • Ability to resolve conflicts and negotiate solutions. • Organizational and prioritization skills. • Attention to detail and accuracy in record-keeping. Preferred Experience/Skills For The Customer Experience Associate • Experience with contract documentation and regulatory compliance. • Familiarity with billing and payment processes. • Ability to recommend process improvements. • Experience working in a fast-paced environment. • Multilingual abilities are a plus. Education Requirements • High school diploma is required. • Associate's degree is preferred. Benefits • Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off).