Cross-Border Account Manager

The Opportunity- Steam Logistics is seeking an Account Coordinator with a specific focus on Mexico cross-border shipments. This position is responsible for handling daily operations and communication with our customers, US Brokers, Mexican Brokers, and carrier partners in Mexico & the U.S. This Account Coordinator will need to have general knowledge on how the cross-border world works between the U.S. and Mexico, its particularities, and challenges in order to successfully support Steam Logistics customer-centric solutions. Responsibilities- • Arrange cross-border transportation shipments between the U.S. and Mexico border. • Assign, dispatch, monitor and update shipments, utilizing provided company tools. • Plan and coordinate the daily schedule of loads. • Communicate daily with Steam’s carrier base to establish coverage on freight entering and departing Mexico. • Has daily contact with carriers to determine availability while negotiating transportation rates. • Maintains and grows relationships with carrier accounts. • Makes calls to current and potential customers to promote business growth and development. • Manage customs paperwork with both US and MX Brokers • Tracks shipment from pickup through delivery (provide up-to-date information to customers as needed). Required Experience & Education- • Understands cross-border market trends and Mexico regulations. • 2 years of experience in cross-border freight operations between US and Mexico. • Experience preferred in dealing with carriers and customs processes in these border crossing markets: • Laredo/Nuevo Laredo-Colombia • San Diego/Tijuana-Mexicali • Nogales • El Paso/Ciudad Juarez • McAllen-Brownsville-Pharr/Reynosa • Experience with Cargowise preferred. • Proficiency in Excel preferred. • Bachelor’s Degree preferred. Qualifications & Skills- • Bilingual: Must be fluent in Spanish & English (reading, writing and verbal) • Ability to work in an office setting, multi-task, and work with a team. • Excellent verbal and written communication and negotiation skills • Ability to make decisions under pressure. What We Offer- • Base Salary starting at $45,000 with monthly incentive. • Comprehensive health, dental, and vision coverage, plus ancillary benefits. • Health Savings Accounts, Dependent Care FSA, and FSA options designed to suit your needs. • Access to an Employee Assistance Program with up to three counseling sessions included for you or your family members. • 401k match to help secure your financial future. • Embrace a healthy work-life balance with generous paid time off. About Steam- Steam Logistics was founded in 2012 to tackle the most strategic challenge many companies face: how to align the supply chain so goods move efficiently, quickly, and economically. As a full-service provider, we offer end-to-end services to help our customers move commodities around the world, from their origin point to their destination. We’ve rethought the brokerage paradigm and are innovation leaders in our space, looking for the right people to join us as we scale. We are extraordinarily proud of the company we’ve built so far. Our people are Steam’s biggest competitive advantage, and we’ll continue investing in our people-first culture. Steam Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability or protected veteran status. If you are unable to apply online due to a disability, contact recruiting at careers@steamlogistics.com. We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All recruiting email communications will always come from the steamlogistics.com domain. Any outreach claiming to be from Steam via other sources should be ignored.