Construction Technology Specialist Lvl 2

This individual will build strong customer relationships and perform follow-up activities on wholegoods, parts and service sales; address customer concerns; promote aftermarket sales; furnish technical support where applicable; and collect profiling information in order to enhance the customer experience. $80000 - $110000 / year Compensation & Benefits • Average $80,000 to $110,000+ your first year, with top earners well into six figures • Guaranteed base salary plus commissions • Comprehensive benefits package and a company vehicle • Training and development, as well as opportunities to grow within the organization Specific Duties Include • This individual will have the ability to troubleshoot, train and demonstrate their proficiency on technology product groupings. • Identify new business opportunities for service and repair of GPS, Laser and Machine Control products. • Perform onsite service, installations and product support across the area of responsibility. • Diagnose, inspect, recondition, repair, assemble, and service equipment as assigned by the Aftermarket Manager. • Document machine information and repairs completed on work order, including parts and fluids used. • Maintain a clean work area, as well as care for all shop tools, machines, and equipment. • Identify and communicate solutions for customer service opportunities in the dealership’s area of responsibility • Maintain technical and product knowledge on all equipment sold within the dealerships area of responsibility. • Provide training, mentoring and coaching to RDO Equipment Co. technicians in other stores within the Mountain Construction region. • Monitor customer satisfaction. • Profile customer’s machines, vehicles, and demographic information. • Market parts and service sales, such as machine inspections, overhauls, standard job quotes, and special parts promotions. • Address customer concerns and furnish timely remedies to effectively and satisfactorily resolve the specific issue(s). • Perform follow-up calls at customer locations on Wholegoods and major parts and service sales. • Provide technology updates and solutions. • Develop new sales leads. • Assist in training and coordination for basic in-field start-ups, including specific solutions for technology products. • Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook. • Conduct self in the presence of customers and community so as to present a professional image of RDO Integrated Controls. • Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set. • Participate in all company/location driven communication efforts, including open book meetings, huddles, department meetings and other related efforts. • Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service. • Perform all other duties as assigned by management in a professional and efficient manner. Job Requirements • 3-5 years experience in an industry-related role with involvement in activities such as sales, service, training or other related work. • Experience in GPS or machine control technology is strongly preferred but not required. • Travel expectations: 35-50%, seasonally based. • Strong computer skills • Strong communication skills • Excellent customer service skills • Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship