Business Analyst

Job Title: Senior Business Analyst Location: Warwick, RI 02886 | Hybrid, 3 Days Onsite / 2 Days Remote Duration: 6 Months plus contract IMPORTANT: Only candidates currently located in Rhode Island (RI) or Massachusetts (MA) will be considered for this position. Candidates must be able to work onsite in Warwick, RI three days per week. Job Description We are seeking an experienced Senior Business Analyst to support the modernization of regulatory systems and digital workflows. This position will serve as a key liaison between business stakeholders, IT teams, and third-party service providers. The ideal candidate will have strong experience in business process analysis, requirements gathering, workflow mapping, UAT, and technology modernization, with hands-on knowledge of Salesforce and/or Microsoft Power Apps. Responsibilities • Collaborate with business stakeholders to analyze and document existing business processes and workflows. • Develop detailed current-state and future-state process maps. • Identify process gaps, bottlenecks, risks, dependencies, and opportunities for improvement. • Lead requirements discovery and translate business needs into clear business requirements, functional requirements, and specifications. • Serve as a liaison between business users, IT teams, and third-party vendors. • Recommend technology and process improvements utilizing existing Salesforce and Microsoft Power Apps capabilities. • Develop and support UAT plans, test scenarios, test scripts, and acceptance criteria. • Coordinate UAT activities and track defects through resolution and retesting. • Validate that delivered functionality meets approved business requirements. • Conduct system demonstrations, user walkthroughs, and knowledge-transfer sessions. • Support end-user adoption and gather post-implementation feedback. • Assist with post-implementation reviews and identify additional opportunities for improvement. Required Qualifications • 5+ years of experience as a Business Analyst, Senior Business Analyst, or Systems Analyst in a complex IT environment. • Bachelor's degree. • Strong experience with requirements gathering, requirements documentation, and stakeholder analysis. • Proven experience with business process mapping and workflow modeling. • Experience working with Salesforce and/or Microsoft Power Apps. • Experience developing or supporting User Acceptance Testing (UAT). • Strong experience working across business teams, IT organizations, and external vendors. • Excellent written and verbal communication skills. • Ability to communicate technical concepts effectively to non-technical stakeholders. Preferred Qualifications • Previous experience in a government, public-sector, regulatory, licensing, or compliance environment. • Salesforce Certified Business Analyst or equivalent certification. • Experience with Visio, Lucidchart, Miro, or similar process-mapping tools. • Familiarity with Agile project management tools and methodologies. • Experience supporting licensing or regulatory applications is a plus. At Radiant Digital, we provide IT solutions and consulting services to help government agencies and businesses in the USA, Canada, the Middle East, and Southeast Asia. On the federal side, we support agencies like NASA, the Department of State (DOS), the IRS, ACL, ACF,USDA and many others, along with numerous state and local government agencies. We work with industries like telecom, healthcare, entertainment, oil and gas offering solutions designed to meet their specific needs. We focus on improving systems, making better use of data, and updating applications to keep up with changing markets.