Bilingual Customer Care Representative-Overnight Shift

Description: The Customer Care Representative (CCR) will interface with customers and clients via inbound calls, outbound calls, email and chat for the purpose of resolving customer/client issues with products or services. They will practice best in class customer service procedures, focus on one-call resolution and ensure all avenues for solving customer/client issues are evaluated and executed. Requirements: Essential Functions • Answer inbound telephone calls from customers and clients regarding products and services. • Make outbound telephone calls to customers and clients regarding products and services. • Maintain call performance and call quality goals. • Offer one call resolution by using active listening skills to identify customer issues, address the problem, and resolving the issue. • Work independently and as part of a team to provide best in class customer service • Conduct side-by-sides with new and existing employees. • Enter data quickly and accurately with high attention to detail. • Verify all callers to ensure security. • All other duties as assigned. Requirements • Bilingual required--Spanish • Outstanding customer service skill • Excellent written and oral skills • Computer literacy and keyboard typing skills • Proficiency in Microsoft Office Suite Schedule • Overnight Shift • Monday to Friday • Weekend availability