POSITION SUMMARY
First impressions are everything. When guests arrive at our hotels, we want that
impression to be memorable. The same goes for departures. When guests leave, we
want them to go with a smile and a feeling that we were there for them
throughout their stay. We want to build an experience that is memorable and
unique from start to finish. Our Guest Arrival Experts take the initiative to
deliver a wide range of services that guide guests through their arrival and
departure experiences. They are empowered to move about their space and do what
needs to be done. Whether processing operational needs, addressing guest
requests, completing reports, or sharing the highlights of the local area, the
Guest Arrival Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to
success – creating a safe workplace, following company policies and procedures,
maintaining confidentiality, protecting company assets, upholding quality
standards, and ensuring your uniform, personal appearance, and communications
are professional. Guest Arrival Experts will be on their feet and moving around
(stand, sit, or walk for an extended time) and taking a hands-on approach to
work (move, lift, carry, push, pull, and place objects weighing less than or
equal to 50 pounds without assistance and objects weighing more than 75 pounds
with assistance.. Doing all these things well (and other reasonable job duties
as requested) is critical for Guest Arrival Experts – to get it right for our
guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity
employer, welcoming all and providing access to opportunity. We actively foster
an environment where the unique backgrounds of our associates are valued and
celebrated. Our greatest strength lies in the rich blend of culture, talent, and
experiences of our associates. We are committed to non-discrimination on any
protected basis, including disability, veteran status, or other basis protected
by applicable law.
All positions offer a 401(k) plan, stock purchase plan, discounts at Marriott
properties, commuter benefits, employee assistance plan, and childcare
discounts. Benefits are subject to terms and conditions, which may include
rules regarding eligibility, enrollment, waiting period, contribution, benefit
limits, election changes, benefit exclusions, and others. Click here
[https://life.marriott.com/wp-content/uploads/2025/09/benefitsoverviewp_2025edits_8.19.25.pdf] to
learn more.
Full-time positions also offer coverage for medical, dental, vision, health care
flexible spending account, dependent care flexible spending account, life
insurance, disability insurance, accident insurance, adoption expense
reimbursements, paid parental leave and educational assistance.
Washington Applicants Only: Employees will accrue paid sick leave, 0.03847 PTO
balance for every hour worked and be eligible to receive minimum of 7 holidays
annually.
At Westin, we are committed to empowering guests to regain control and enhance
their well-being when they need it most while traveling, ensuring they can be
the best version of themselves. To achieve the brand mission of becoming the
preeminent wellness brand in hospitality, we need passionate and engaged
associates to bring the brand’s unique programming to life. We want our
associates to embrace their own well-being practices both on and off property.
You are the ideal Westin candidate if you are passionate; you are active and
take pride in how you maintain your well-being; you are optimistic; you are
adventurous. Be where you can do your best work, begin your purpose, belong to
an amazing global team, and become the best version of you.