COMPENSATION
$10.00 per hour + tips
Hourly/Nonexempt
THE WAY WE LIVE
We strive for excellence in everything we do in life. Our crafted drinks are a
way we show respect for our customers and ourselves. They are the beginning of a
relationship built on trust and care that through time grows to see our stories
unfold in our city. As part of local communities, each Black Rock Coffee Bar
team finds ways to serve their neighborhoods. And by doing so we help raise the
bar for relationship and compassion. As relationship grows, so does
accountability. We hold each other to higher standards for the good of all.
Whether it be care for nature, care for those in need, or just a sincere desire
to see others do well, we learn to expect a lot from each other and a lot for
our customers. Our priority at Black Rock is not for others to know who we are
and what we do... but for others to allow us to know them, to add fuel to their
story, and to share in the journey.
JOB SUMMARY
Join Black Rock Coffee Bar as a Barista, where your primary focus will be
delivering exceptional customer service, crafting high-quality beverages, and
fostering positive coworker relationships. Your genuine passion for coffee,
meticulous attention to detail, and commitment to forging authentic connections
will guarantee memorable experiences for each customer, contributing to a strong
sense of community and leaving a positive impact on the neighborhood.
ESSENTIAL DUTIES & KEY RESPONSIBILITIES
* Immediately and warmly welcomes customers and team members, ensuring a
positive, welcoming, and engaging environment.
* Abides by service speed requirements without compromising beverage quality or
customer service, including third-party orders.
* Prepares and serves coffee and coffee-less beverages and food items using
retail equipment, such as espresso machines and convection ovens.
* Maintains clean and organized work and customer areas, following health and
safety guidelines.
* Promotes new coffee offerings and seasonal specials to enhance brand
awareness and sales.
* Handles accurate cash and credit transactions, including daily cash deposits
when required.
* Supports training initiatives and mentors new team members during their
onboarding process.
* Manages daily, weekly, and monthly tasks assigned by the leadership team.
* Handles customer complaints and resolve issues professionally and promptly.
* Assists in inventory management and restocks supplies as needed, including
product displays.
* Conducts line busting during peak periods to expedite customer orders, which
may require exposure to various elements.
* Proficient at working independently during shifts with self-directed
initiative and minimal supervision.
* Always follows Black Rock Coffee Bar's policies and procedures diligently.
* Performs other duties as assigned.
REQUIRED SKILLS & COMPETENCIES
* Strong communication and interpersonal skills for effective customer and team
interactions.
* Ability to thrive in a fast-paced environment, handling multiple tasks with
attention to detail.
* Excellent customer service skills with a friendly, outgoing personality.
* Capable of building positive relationships with customers and team members.
* Flexibility to work weekends, holidays, and varying shifts.
* Self-motivated and capable of independent work during down times.
PHYSICAL REQUIREMENTS
* Constant standing and walking for up to 8 hours to perform job duties.
* Occasional stooping, kneeling, or crawling may be required.
* Occasional lifting, carrying, pushing, or pulling of objects up to 50 lbs.
* Occasional use of ladders and ramps to access elevated areas.
* Frequent wrist and spine movement during beverage preparation and tasks.
* Constantly receives and exchanges detailed information through oral
communication.
* Maintains clear vision for reading orders and interacting with customers.
* Demonstrates precise mental math skills for both following recipes and
conducting accurate cash transactions.
PROFESSIONAL DEVELOPMENT
At Black Rock Coffee Bar, all team members, including entry-level Baristas, have
leadership opportunities and room for growth. We seek proactive and positive
individuals who provide exceptional customer service and contribute to a
supportive work environment. As a Barista, you can develop leadership skills
through initiative, cross-functional projects, and training new team members.
Demonstrating dedication and adaptability fosters advancement within our coffee
community, creating a rewarding experience for both team and customers, and
nurturing leaders who embody our values and drive our success.
ADDITIONAL INFORMATION
By submitting your application and/or resume, you are indicating that all
information is true and correct. Any untruthful or misleading information is
cause for removal from the applicant pool or dismissal if employed.
The above statements are intended to describe the work being performed by people
assigned to this job. They are not intended to be an exhaustive list of all
responsibilities, duties and skills required. The duties and responsibilities of
this position are subject to change and other duties may be assigned or removed
at any time.
Black Rock Coffee Bar is an at-will employer. If you are hired, this means your
employment is for an indefinite period of time and it is subject to termination
by you or Black Rock Coffee Bar, with or without cause, with or without notice,
and at any time. Nothing in this policy or any other policy of Black Rock Coffee
Bar shall be interpreted to be in conflict with or to eliminate or modify in any
way, the at-will employment status of Black Rock Coffee Bar team members.
Black Rock Coffee Bar values diversity in its workforce and is proud to be an
equal employment opportunity employer. All qualified applicants will receive
consideration for employment without regard to race, sex, color, religion,
sexual orientation, gender identity, national origin, protected veteran status,
or on the basis of disability.
All team members undergo a 90-day introductory period upon hire or promotion, or
any other employment change, during which performance, adherence to policies,
and teamwork are closely evaluated. This period allows assessment of long-term
suitability, with guidance, training, and support provided. Those meeting or
exceeding expectations will continue employment opportunities within Black Rock
Coffee Bar.