Be Part of an Amazing Story
Macy’s is more than just a store. We’re a story. One that’s captured the hearts
and minds of America for more than 160 years. A story about innovations and
traditions…about inspiring stores and irresistible products…about the excitement
of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day
Parade. We’ve been part of memorable moments and milestones for countless
customers and colleagues. Those stories are part of what makes this such a
special place to work.
Job Overview
As an Asset Protection Detective, you will help protect company assets, reduce
shortage, and support a safe, customer-focused shopping environment. Using
surveillance, investigative tools, and strong partnerships with store teams and
law enforcement, you will identify and respond to theft, recover merchandise,
and help protect our customers, colleagues, and business.
Why This Role Matters
Asset Protection Detectives play an important role in reducing loss while
maintaining a safe and welcoming store environment. Through training,
observation, investigation, and de-escalation, this role helps protect company
assets, support colleagues, and ensure customers can shop with confidence.
How Our Asset Protection Colleagues Spend Their Day…
* Our colleagues begin each day energized and ready to make an impact. They
greet teammates with a warm hello. Before they get started, they review
updates and department information so they're fully informed and ready to
engage with confidence.
* We believe service starts with each other - supporting one another with
honesty, care, and collaboration so we can better serve our customers and
communities.
* And we know that excellence is a journey - we strive to improve every day,
take pride in our work, achieve sales goals and learn from each other to
deliver individual and store results.
Full-time colleagues are typically scheduled to work 30 or more hours per week,
while part-time colleagues are typically scheduled 12-24 hours per week. All
schedules contain weekend shifts as part of the requirements. Hours are
dependent on business needs and colleague availability. Information regarding
hours per week needed for benefit eligibility purposes can be found here
[https://hr.macys.net/csw/u/pub/pdfs/14973.pdf].
What To Expect
* Use surveillance techniques, investigative tools, and reporting systems to
help identify theft, dishonest activity, and shortage trends.
* Partner with Asset Protection leaders, store teams, and law enforcement to
support investigations and protect company assets.
* Apply de-escalation tools and sound judgment to help maintain a safe
environment for customers and colleagues.
* Prepare clear documentation, statements, and evidence to support
investigations, audits, and legal proceedings.
* Support team readiness by training colleagues on protocols that help protect
company assets.
How You’ll Make an Impact
* Help protect customers, colleagues, and company assets by identifying,
investigating, and responding to theft and dishonest activity.
* Use surveillance techniques to support the apprehension of shoplifters and
dishonest employees, while following company policies and legal requirements.
* Recover stolen merchandise and provide statements, evidence, and
documentation to support investigations.
* Prepare timely and accurate reports related to theft incidents,
investigations, audits, and assigned activities.
* Build strong partnerships with store colleagues, Asset Protection leaders,
and law enforcement to support investigations and shortage reduction.
* Maintain compliance with company policies and legal standards related to
apprehensions, searches, and evidence preservation.
* Testify in court for criminal and civil cases, as needed.
* Respond to alarm calls, support special assignments, and facilitate first aid
for customers and colleagues when needed.
* Foster an environment of acceptance and respect that strengthens
relationships with colleagues, customers, and communities.
Skills That Matter
Must Have
* Ability to observe, identify, and respond to suspicious activity in a retail
environment.
* Strong communication skills with the ability to partner effectively with
customers, colleagues, leaders, and law enforcement.
* Ability to use sound judgment, de-escalation tools, and company procedures to
support a safe environment.
* Ability to handle proprietary, sensitive, and confidential information with
discretion and integrity.
* For jobs in New York, a current New York State Security Guard License is
required.
Nice to Have
* Experience in retail, customer service, asset protection, security,
investigations, or law enforcement.
* Ability to prepare accurate reports, statements, and documentation related to
incidents and investigations.
* Experience using surveillance systems, reporting tools, or investigative
technology.
* Ability to train or coach colleagues on asset protection protocols, shortage
reduction, or safety practices.
Physical Activities You Will Perform
* This role involves performing essential job functions such as communication,
collaboration, and use of office and computer systems. Responsibilities
include the ability to access and review written and electronic information,
and to move within the work environment and interact with workplace materials
as needed to carry out job responsibilities.
* Position requires prolonged periods of standing/walking around store or
department.
* May occasionally involve reaching above eye level, stooping, kneeling, or
crouching.
* Must be able to apprehend shoplifters.
* Ability to sustain long periods of time enclosed in surveillance areas.
* Frequently lift/move up to 30lbs.
* Requires close vision, color vision, and ability to adjust focus.
What We Can Offer You
Join a team where work is as rewarding as it is fun! We offer a dynamic,
inclusive environment with competitive pay and benefits. Enjoy comprehensive
health and wellness coverage and a 401(k) match to invest in your future.
Prioritize your well-being with paid time off and eight paid holidays. Grow your
career with continuous learning and leadership development. Plus, build
community by joining one of our Colleague Resource Groups and make a difference
through our volunteer opportunities.
Some additional benefits we offer include:
* Merchandise discounts
* Performance-based incentives
* Annual merit review
* Employee Assistance Program with mental health counseling and legal/financial
advice
Access the full menu of benefits offerings here.
[https://hr.macys.net/csw/u/pub/pdfs/14973.pdf]
About Us
This is a great time to join Macy’s! Whether you’re helping a customer find the
perfect gift, streamlining operations in one of our distribution centers,
enhancing our online shopping experience, buying in-style and on-trend
merchandise to outfit our customers, or designing a balloon for the Thanksgiving
Day Parade, we offer unique opportunities to be part of some of the most
memorable moments in people’s lives.
Join us and help write the next chapter in our story - Apply Today!
This job description is not all-inclusive and may not apply to colleagues
covered by a collective bargaining agreement. Macy's Inc. reserves the right to
amend this job description at any time. Macy's Inc. is an Equal Opportunity
Employer, committed to a diverse and inclusive work environment.
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