Aftermarket Support Engineer II

Company Overview Nikkiso Clean Energy & Industrial Gasesis a leading provider of cryogenic pumps, heat exchangers, process systems, services, and solutions for the LNG and industrial gases industry. We are a subsidiary of Nikkiso Company Ltd, a leading industrial manufacturer headquartered in Tokyo, Japan, with over $1.5 B in annual revenue, 8000 + employees worldwide, and publicly traded on the Tokyo Stock Exchange. Nikkiso Cryo, Inc.is a subsidiary of Nikkiso Clean Energy & Industrial Gases and is one of the world’s foremost suppliers of submerged motor liquefied gas pumps. We offer unmatched reliability, quality and safety. As part of the Nikkiso Company global organization, our original technologies provide our customers with the confidence in knowing they are receiving the latest technology and the highest standards of engineering available. We are located in North Las Vegas, Nevada, and we offer a full range of submerged pumps for LNG, LPG, LEG, LN2, liquid propylene and many other liquefied gases. With design, production, and test facilities in both the United States and Japan, sales offices in Las Vegas, Houston, London and Tokyo, Nikkiso Cryo offers prompt and full support for all of our customers worldwide. Job Overview The AMS Engineer II provides technical expertise and engineering support for cryogenic pump s throughout their lifecycle. This role serves as a key technical resource for customers and internal teams, including Sales, Project Management, Commissioning, Project Engineering, Design Engineering, Quality, and Manufacturing. Responsibilities include supporting spare parts inquiries, Management of Change (MOC) activities, troubleshooting, warranty investigations, design reviews, field support, and root cause analysis, with a strong emphasis on newly manufactured equipment, installed systems, and aftermarket services. Responsibilities • Engineering and Design Support • Create, modify, and maintain 3D CAD models, engineering drawings, and related documentation. • Create and revise Bills of Materials (BOMs) within CAD and ERP/MRP systems. • Perform engineering calculations related to pump performance, including flow, speed, and head analyses. • Review operational data and performance curves to determine whether equipment is operating within design specifications. • Develop project-specific engineering documentation, including Project Test Procedures , Engineering Reports, and technical evaluations. Aftermarket Services and Technical Support • Support the Aftermarket Sales and Project Management teams with spare parts requests, technical inquiries, and Management of Change (MOC) requirements. • Provide technical guidance to field service and commissioning personnel during equipment installation, startup, maintenance, repair, and troubleshooting activities. • Assist with field investigations, equipment inspections, and assembly/disassembly activities as required. • Evaluate equipment and component condition to determine repair, replacement, redesign and disposition recommendations. Project Engineering and Cross-Functional Collaboration • C oordination efforts between customers, suppliers, and internal departments to ensure technical requirements are understood and achieved. • Execute Management of Change (MOC) activities for upgrades and modifications to existing equipment and projects. • Participate in customer meetings and technical discussions to communicate findings, recommendations, and resolutions to engineering issues. Warranty, Quality, and Continuous Improvement • Review warranty claims and recommend appropriate corrective actions based on technical findings and contractual requirements. • Conduct Root Cause Analyses (RCA) utilizing structured problem-solving methodologies such as Cause-and-Effect Analysis, "What-If" Logic Trees, Failure Mode and Effects Analysis (FMEA), and other industry-standard techniques. • Investigate and resolve Non-Conformance Reports (NCRs) related to supplier quality, manufacturing, design, field performance, and engineering calculations. • Identify and implement workflow, engineering, and process improvements to enhance product reliability, service efficiency, and customer satisfaction. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Qualifications • Communicate effectively both verbally and in writing • Experience w/ 3D CAD software, SOLIDWORKS preferred, creating models, assemblies and drawings • Advanced MS Office Suite Fundamental understanding of centrifugal pumps • Knowledge and experience in machine design • Knowledge of industry safety requirements, familiarity with OSHA • Skilled in time management, prioritizing and managing changing priorities Experience And Education • Bachelor’s Degree in Engineering • 4+ years Engineering Design and/or Engineering Field Work • CSWA: Preferred • FE/EIT: Preferred The knowledge, skills and abilities listed above are typically acquired through the levels of education and experience listed. An equivalent combination of education and/or experience that provides an applicant with the listed knowledge, skills and abilities required to perform the essential duties and responsibilities of the job, may be accepted. Work Environmental And Physical Demands • In order to perform the duties of this job, the employee may be required to stand, walk, sit, reach with hands and arms, climb or balance, stoop or kneel, talk and hear, and use fingers and hands to feel objects, tools or controls. • Additional hours may be necessary as the workload dictates. This may include weekdays, weekends, nights and/or holidays • Ability to lift up to 50 lbs • Candidates must be able to tolerate heights, up to 200 ft (60 meters) • Job will generally be performed in a shop/office environment, but may require travel to a Client's office, production facility or industrial/construction job site. Conditions will vary at each location, but the conditions listed above will generally apply • A valid driver’s license is required for travel to customer sites along with the ability to obtain a passport. In compliance with the Americans with Disabilities Act of 1990, the employer will provide reasonable accommodations to meet the work environmental and physical demands listed above. Environmental Safety Requirements • New Employee Safety Training is required by all newly hired employees, including Safety Awareness • All safety-related training is provided and tracked by the EHS Director • Job specific training modules deemed necessary by the employee’s Manager or Director will be required of all employees on an ongoing basis • Understanding and ability to safely work in a potentially explosive environment. Employees are required to wear Nikkiso provided PPE as/when needed. PPEs include safety shoes, safety glasses, face shields, FR clothing, cryogenic gloves, cryogenic apron, cut resistant gloves, safety gloves, hearing protection, hard hats and dust masks. Failure to comply with Nikkiso safety requirements will result in disciplinary actions, up to and including termination. In compliance with the Americans with Disabilities Act of 1990, the employer will provide reasonable accommodations to meet the work environmental and physical demands listed above. EEOC Statement Nikkiso is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.